Ashley Anderson
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Teller
Frost Bank
01.2017 - 05.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
Teller
Chase Bank
01.2012 - 08.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Cashier
Lowes
06.2011 - 04.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Arts - Radiology
Harris Health School Of Radiology
Houston05.2020
Associate of Arts -
Houston Community College
Houston, TX05.2018
High School Diploma -
J. Frank Dobie Highschool
Houston06.2011
Skills
- Store Displays
- Account Services
- Accounting Techniques
- Community Reinvestment Act
- Critical Thinking
- Dedicated Support
- Communications Strategies
- Program Assistance
- Emotional Support
- Constructive Feedback
Timeline
Teller
Frost Bank
01.2017 - 05.2020
Teller
Chase Bank
01.2012 - 08.2016
Customer Service Cashier
Lowes
06.2011 - 04.2013
Associate of Arts - Radiology
Harris Health School Of Radiology
Associate of Arts -
Houston Community College
High School Diploma -
J. Frank Dobie Highschool