Nicholas Kuehn
Janesville,WI
Summary
Seasoned Manager with 8+ years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.
Overview
14
14
years of professional experience
Work History
Bank Teller
Blackhawk Community Credit Union
01.2025 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
Assistant Store Leader
Kwik Trip
08.2024 - 11.2024
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Supervised 10 co-workers.
General Manager
Love's Travel Stops
03.2023 - 07.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Store Operations Manager
Loves Travel Stop
08.2021 - 03.2023
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Store Manager
Casey's General Store
11.2019 - 07.2021
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Developed new store team from ground up by hiring and training efficient team.
- Drove branch sales to achieve Top 200 ranking among 2,200 locations company-wide during the height of Covid.
Shift Leader
Aldi
03.2015 - 11.2019
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Regulated pricing, inventory count and supply during shift hours.
Shift Leader
CVS Pharmacy
03.2011 - 03.2015
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Education
High School Diploma -
Hamilton High School
Sussex, WI06.2008
Skills
- Team leadership and coaching
- Relationship building and management
- Order management
- Staff Supervision
- Personnel development
- P&L Management
- Customer Relations
- Accurate money handling
- POS systems
- Store displays
- Strategic thinker
Timeline
Bank Teller
Blackhawk Community Credit Union
01.2025 - Current
Assistant Store Leader
Kwik Trip
08.2024 - 11.2024
General Manager
Love's Travel Stops
03.2023 - 07.2024
Store Operations Manager
Loves Travel Stop
08.2021 - 03.2023
Store Manager
Casey's General Store
11.2019 - 07.2021
Shift Leader
Aldi
03.2015 - 11.2019
Shift Leader
CVS Pharmacy
03.2011 - 03.2015
High School Diploma -
Hamilton High School
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