Atifa Babwani
Austin
Summary
Results-driven Sales Leader with a strong track record in revenue growth, customer retention, and administrative support. Skilled in sales team management, strategy implementation, and client relationship building. Multilingual in Hindi, Gujarati, English, and conversational Spanish. Experienced in administrative tasks including scheduling, data entry, and inventory management. Committed to delivering exceptional service and driving business success.
Overview
9
9
years of professional experience
Work History
Bank Teller
Nizari Progressive Federal Credit Union
Auatin
01.2025 - Current
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Prepared reports on transaction activity for management review.
- Coordinated with other departments regarding customer requests or disputes resolution.
Sales Lead
Metro by T-Mobile
Austin
03.2024 - 12.2024
- Spearheaded customer service excellence, resulting in a 30% increase in customer satisfaction scores
- Cultivated and maintained key client relationships, driving a 25% boost in repeat business
- Led and mentored a high-performing sales team, achieving 115% of quarterly targets consistently
Sales Manager
Austin Wholesale Supply
Austin
01.2021 - 12.2023
- Orchestrated customer account management, improving retention rates by 40%
- Pioneered industry trend analysis, leading to the successful launch of 3 new product lines
- Executed strategic trade shows, generating a 50% increase in qualified leads
Volunteer
I-CERV
01.2016 - 01.2023
- Enhanced communication skills through customer service at volunteer center
- Provided compassionate care for animals at local shelters
- Facilitated client referrals to medical and social work professionals
Shift Supervisor
Mc-Donald's
01.2017 - 01.2021
- Oversaw daily operations of a high-volume restaurant, ensuring optimal customer satisfaction
- Trained and developed a team of 20+ employees, improving overall service quality and efficiency
- Implemented inventory management strategies, reducing waste by 15% and increasing profitability
Education
Certification - Radiologic Technology
AUSTIN COMMUNITY COLLEGE
Austin, TX12-2026
Bachelor of Science - Psychology
Texas State University
San Marcos, TX12-2023
High School Diploma -
WESTWOOD HIGH SCHOOL
01.2018
Skills
- Strategic Sales Leadership
- Revenue Optimization
- Team Development & Coaching
- Customer Relationship Management
- Multi-lingual Communication
- Event Planning & Execution
Volunteer Experience
- I-CERV, 01/01/16, 12/31/23, Enhanced communication skills through customer service at volunteer center, Provided compassionate care for animals at local shelters, Facilitated client referrals to medical and social work professionals
- IHPA, 01/01/18, 12/31/22, Demonstrated exceptional interpersonal skills in collaborative volunteer projects, Orchestrated high-profile fundraising events, including galas and charity walks
Timeline
Bank Teller
Nizari Progressive Federal Credit Union
01.2025 - Current
Sales Lead
Metro by T-Mobile
03.2024 - 12.2024
Sales Manager
Austin Wholesale Supply
01.2021 - 12.2023
Shift Supervisor
Mc-Donald's
01.2017 - 01.2021
Volunteer
I-CERV
01.2016 - 01.2023
Certification - Radiologic Technology
AUSTIN COMMUNITY COLLEGE
Bachelor of Science - Psychology
Texas State University
High School Diploma -
WESTWOOD HIGH SCHOOL