Cristian Pablos
Grand Prairie,TX
Summary
Accomplished Retail Sales Manager at Fossil, adept in strategic planning and customer service, significantly boosting sales through innovative merchandising strategies. Excelled in cash handling and database management, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional oral communication skills, fostering strong customer relationships and team mentorship.
Overview
9
9
years of professional experience
Work History
Bank Teller
Wells Fargo
11.2021 - 07.2024
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Issued cashier's checks and money orders
- Audited fellow teller currency to contribute to dual-control procedures.
- Educated customers on use of banking website and mobile apps.
Retail Sales Manager
Fossil
02.2017 - 11.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Division of Responsibility of products; Damage and transfer out any defective items from store and stay on top of latest products available in store.
- In charge of team members for overnight floor-sets to correctly set standards for visual changes and create solutions to any challenges presented.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Tightened security around store to reduce shrink and alleviate theft.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed multiple guests at a time to create balanced customer satisfaction.
- Help multiple customers through incoming calls, face-to-face interactions, and emails.
Sales Lead
Kenneth Cole
06.2015 - 01.2017
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Used POS system to process sales, returns, online orders and gift card activations.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Education
Bachelor of Arts - Design And Visual Communications
The University of Texas At Arlington
Arlington, TXAssociate of Arts - Fine Arts
Tarrant County College District
Fort Worth, TX05.2023
High School Diploma -
John A Dubiski Career High School
Grand Prairie, TX2014
Skills
- Product and service sales
- Sales forecasting
- Training and mentoring
- Sales reporting
- Systems and software programs
- Strategic planning
- Customer service
- Oral and written communication
- Database management
- Check cashing
- Customer service skills
- Bank Deposits
- Cash Handling
- Retail Industry Knowledge
- Teller Transactions
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
11.2021 - 07.2024
Retail Sales Manager
Fossil
02.2017 - 11.2021
Sales Lead
Kenneth Cole
06.2015 - 01.2017
Bachelor of Arts - Design And Visual Communications
The University of Texas At Arlington
Associate of Arts - Fine Arts
Tarrant County College District
High School Diploma -
John A Dubiski Career High School
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