Ashley Anderson
Vancouver,WA
Summary
Compassionate caregiver and customer service professional with a diverse background in home-based elder care, automotive service coordination, and retail banking support. Recognized for exceptional client-centered communication, safety-first care practices, and meticulous documentation skills. Expertise in fostering trust with families, efficiently coordinating schedules, and assisting with activities of daily living (ADLs) while upholding dignity and independence. Committed to enhancing client quality of life through empathetic support and dedicated service.
Overview
2026
2026
years of professional experience
Work History
Caregiver
Bonaventure
Vancouver, WA
01.2020 - Current
- Provided daily support with ADLs including bathing, dressing, grooming, toileting, and feeding with respect and discretion.
- Prepared nutritious meals, maintained hydration reminders, and supported special dietary preferences.
- Managed medication reminders, organized pill boxes, tracked refills, and coordinated pickups with the pharmacy.
- Coordinated and transported to medical appointments; maintained a shared calendar and summarized visit notes for family members.
- Supported safe mobility and transfers using gait belts and household aids; implemented fall-prevention practices and home safety checks.
- Monitored condition changes (appetite, sleep, mood, pain) and promptly communicated updates to family and providers as needed.
- Provided companionship and cognitive engagement (games, music, conversation) to promote social connection and reduce isolation.
- Performed light housekeeping, laundry, and sanitation routines to maintain a clean, comfortable home environment.
Server
Red Robin
Vancouver, WA
2008 - 2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative / Banker
U.S. Bank
Vancouver, WA
01.2018 - 2020
- Opened and serviced personal and business accounts with a focus on accuracy, compliance, and privacy.
- Educated customers on digital banking tools; supported mobile app setup and basic troubleshooting
- Handled 200+ calls a day
- Investigated and resolved fraud claims by gathering documentation and coordinating with internal teams.
- Maintained detailed records of customer interactions and followed up to ensure resolution.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Dick Hannah Dealerships
Vancouver, WA
01.2011 - 2018
- Scheduled service appointments while balancing technician availability and customer needs.
- Handled 150+ calls a day
- Provided informed service recommendations based on customer concerns and vehicle history.
- Acted as liaison between customers and the service department; provided timely updates through completion.
- Handled high-volume calls and emails; resolved questions on services, billing, and maintenance plans.
- Maintained organized records of customer interactions and service histories in the dealership system.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sandwich Artist
SUBWAY®Restaurants
Vancouver, WA
2009 - 2011
- Greeted guests, promoted specials, and took orders.
- Worked efficiently through breakfast, lunch and dinner rushes
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
High School Diploma -
Hudson Bay High School
Vancouver, WA2012
Skills
- Problem Solving
- Digital Tools (mobile & web apps)
- Respectful and compassionate
- Multitasking and organization
- Product promotion
- Relationship building
- Active listening
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
- Appointment scheduling
- Paperwork processing
- Teamwork and collaboration
- Cleaning and organization
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
- Attention to detail
- Dependable and honest
- Cleaning and sanitizing
References
Shaina Leslie - Assistant Manager
(360) 771-0311
Hope Brown - Co worker
(360) 606-9468
Timeline
Caregiver
Bonaventure
01.2020 - Current
Customer Service Representative / Banker
U.S. Bank
01.2018 - 2020
Customer Service Representative
Dick Hannah Dealerships
01.2011 - 2018
Server
Red Robin
2008 - 2009
Sandwich Artist
SUBWAY®Restaurants
2009 - 2011
High School Diploma -
Hudson Bay High School