Summary
Work History
Education
Skills
Timeline
Generic

Ashley Anderson

Chattanooga,TN

Summary

Accomplished Dispatch Agent, adept at optimizing transportation schedules and enhancing service delivery. Demonstrated strong communication skills, resolving client issues promptly. Collaborated effectively, boosting customer satisfaction by 20%. Proven track record in asset recovery and case management.

Work History

Dispatch Agent

Southeastrans
Chattanooga, TN
  • Optimized transportation schedules to improve service delivery efficiency.
  • Communicated effectively with drivers and clients to resolve issues promptly and ensure satisfaction.
  • Monitored dispatch software for real-time updates, coordinating efficient routing and scheduling adjustments.

FedEx Trace Agent

Convergys
Chattanooga, TN
  • Conducted thorough investigations to locate and recover assets efficiently.
  • Collaborated with cross-functional teams to resolve customer inquiries and disputes effectively.
  • Utilized advanced tracking software to monitor case progress and ensure timely resolutions.
  • Maintained detailed records of each case, ensuring accuracy in documentation and reporting.

Customer Service Representative

Booking.com USA
Grand Rapids MI
  • Resolved customer inquiries through phone and email channel.
  • Assisted in booking modifications and cancellations, ensuring accurate processing of customer requests.
  • Collaborated with team members to streamline communication processes, improving overall response times.
  • Provided product information and support, contributing to increased customer satisfaction ratings.

Education

High School Diploma -

Travis Technology High School
South Milwaukee, WI

Skills

Scheduling expertise

Route planning

Geographical expertise

Scheduling expertise

Timeline

Dispatch Agent

Southeastrans

FedEx Trace Agent

Convergys

Customer Service Representative

Booking.com USA

High School Diploma -

Travis Technology High School

Similar Profiles

CREATE PROFILE
Ashley Anderson