Ashley Anderson
Surprise,AZ
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Social Media Marketing/Advertisement
Independent Contractor
10.2014 - Current
- Various sales, customer service, social media marketing.
- Designed and executed marketing campaigns to drive paying customers to a storefront.
- Created relevant content such as TikToks, photos, and video content for social media.
- Reviewed and edited blog posts to guarantee high content quality.
- Provided repeat customers with exceptional care and attention.
- Customized storefronts using HTML and CSS including creating graphics.
- Made extensive use of social networks, including Twitter, Instagram, Ticktock, Reddit, and Facebook to reach new customers and increase traffic.
Social Media Analytics Intern
Replika AI
03.2017 - 12.2019
- Analyzed user data to identify trends and improve product features.
- Assisted in developing predictive models for user engagement metrics.
- Collaborated with cross-functional teams to optimize data collection processes.
- Streamlined data processing workflows, enhancing efficiency across projects.
Customer Service Associate
Colorado Belle Resort & Casino
03.2015 - 08.2015
- Resolved guest complaints quickly, effectively and tactfully.
- Consistently provided professional, friendly and engaging service.
- Delivered quality service by providing a warm and welcoming environment.
- Provided repeat customers with exceptional care and attention.
- Monitored entrances, exits and venue floor accordingly and reported incidents to management.
Front Desk Receptionist/Administrative Assistant
Total Performance
07.2014 - 01.2015
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Skills
- Customer Service (3 years)
- Social Media Marketing (3 years)
- Analytical thinking and research (3 years)
- Attention to detail
- Crisis management
- Calm under pressure
- Sales (3 years)
- Administrative Assistant (1 year)
- Content Development
- Critical thinking
- Rapid decision-making
- Excellent communication
- Problem-solving
Timeline
Social Media Analytics Intern
Replika AI
03.2017 - 12.2019
Customer Service Associate
Colorado Belle Resort & Casino
03.2015 - 08.2015
Social Media Marketing/Advertisement
Independent Contractor
10.2014 - Current
Front Desk Receptionist/Administrative Assistant
Total Performance
07.2014 - 01.2015