Ashley Anderson-McFadden
Columbia,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Columbia, SC
03.2019 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provide support to internal and external customers in account management, operations, documentation, and technical support
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Officer
Allied Universal Security Services
Orangeburg, SC
03.2018 - 10.2018
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Directed guests around building and answered accessibility questions.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every 2 hours to spot and investigate concerns.
Customer Service Associate
Wal-Mart Supercenter
Orangeburg, SC
06.2016 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service Representative
SYKES
Kingstree, SC
04.2015 - 06.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate
NCO Financial Systems
North Charleston, SC
06.2014 - 11.2014
- Investigated and resolved accounting, service and delivery concerns.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
Human Resources Specialist
United States Army
Fort Stewart, GA
01.2007 - 06.2012
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Columbia, SC02.2016
High School Diploma -
Lake Marion High School And Technology Center
Santee, SC05.2005
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Needs Assessment
- Call Volume and Quality Metrics
- Patient and Empathetic
- Critical Thinking
- Solving Customer Concerns
- Computer Proficiency
- Proficiency in Microsoft Office
- Skilled in Microsoft Office
- Policy and Procedure Adherence
Timeline
Customer Service Representative
Wells Fargo
03.2019 - 05.2022
Security Officer
Allied Universal Security Services
03.2018 - 10.2018
Customer Service Associate
Wal-Mart Supercenter
06.2016 - 12.2017
Customer Service Representative
SYKES
04.2015 - 06.2016
Customer Service Associate
NCO Financial Systems
06.2014 - 11.2014
Human Resources Specialist
United States Army
01.2007 - 06.2012
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Lake Marion High School And Technology Center