Ashley Ang
Aurora,WV
Summary
Flexible Records Specialist with 6 years of experience. Fluent in insurance verification, settlement negotiations, insurance refunds, and audits. Added experience in coordination, EMR systems, Microsoft Office suite, and G-suite. Eager to learn additional industry-specific skills to better support clients.
Overview
6
6
years of professional experience
Work History
Refund Specialist
Team Rehab Physical Therapy
09.2023 - Current
- Increased customer satisfaction by efficiently processing refund requests and resolving disputes.
- Reduced processing time for refunds by streamlining procedures and enhancing communication with other departments.
- Collaborated with sales and finance teams to resolve complex refund cases, resulting in improved client relationships.
- Minimized errors in refund documentation by implementing a thorough review process before submission.
- Improved accuracy of refund calculations by regularly reviewing company policies and guidelines.
- Enhanced team productivity by providing training on new software tools, leading to more efficient refund processing.
Legal Biller
Team Rehabilitation Physical Therapy
01.2022 - 09.2023
- Process reduction requests and address settlement negotiations for all litigated workers compensation and motor vehicle accident cases.
- Log, deposit, and track settlement checks in order to analyze and interpret fiscal data to report to all clinic directors for the midwest region.
- Work in conjunction with a PI intake team and clinical staff to coordinate continuation of care and billing responsibilities.
- Handle deposition scheduling and coordinate materials (i.e., bills, medical records, etc.) for deposition prep for all IL staff.Retrieve and prepare medical records and legal bills from an EMR system.
- Responsible for shared mailbox organization, mailflow, and first responses.
- Achieved 90% KPI compliance by consolidating key processes.
Patient Administrative Coordinator
Team Rehabilitation Physical Therapy
09.2018 - 01.2022
- Addressed questions and managed communications with patients and insurance agents.
- Collaborated with Workers Compensation Authorizations and Revenue Cycle Management departments to ensure 360 communication between clinical staff, physicians, attorneys, adjusters, case managers, and patients with regard to tracking authorized visits, faxing clinical documentation, and accurate invoices and billing practices.
- Responded to questions and managed communications with patients and physical therapists.
- Handled patient scheduling, check-in, check-out and processing.
- Aggregated and analyzed data related to clinical data points (i.e., weekly visits, productivity hours, cancel rates, etc.) via Excel spreadsheet, subject to review by clinic director and admin management.
- Maintained 100% data entry accuracy for 18 months, achieving rank 1 in relation to others in similar positions.
Education
Bachelor of Human Services - Social Work
National Louis University
Chicago, IL05.2026
Associate of Science - Court Reporting
MacCormac College
Chicago, ILSkills
- In/Outbound phone call handling
- Staff scheduling procedures
- Project management experience
- Scheduling and calendar management
- Microsoft Office Suite experience
- G-Suite application experience
- Insurance verification experience
- Experience handling insurance claims
- EMR system experience
- Revenue Cycle Management auditing
Timeline
Refund Specialist
Team Rehab Physical Therapy
09.2023 - Current
Legal Biller
Team Rehabilitation Physical Therapy
01.2022 - 09.2023
Patient Administrative Coordinator
Team Rehabilitation Physical Therapy
09.2018 - 01.2022
Bachelor of Human Services - Social Work
National Louis University
Associate of Science - Court Reporting
MacCormac College
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