Ashley Angulo
Multi-Air Services, Inc.
Moorhead,MN
2
Languages
7
years of professional experience
Detailed oriented and compassionate healthcare professional with a Medical Assistant certification and experience in customer service, scheduling, communication, data entry, and administrative support. Quick to learn new systems and procedures, with a strong interest in providing a positive patient experience and contributing to a fast paced healthcare environment.
Work History
Office Administrator
5 Years- Delivered professional customer service by phone and email, assisting customers with scheduling and service questions.
- Processed invoices and customer payments while maintaining accurate financial records.
- Prepared and submitted permits and coordinated with local jurisdictions.
- Scheduled technicians and managed daily calendars to ensure efficient operations.
- Resolved customer concerns with professionalism and empathy.
- Maintained customer records through accurate data entry and document management.
- Worked with customers, vendors, and technicians to keep projects on schedule.
Medical Assistant Intern
- Completed a clinical internship performing patient intake, vital signs, phlebotomy, EKGs, injections, EMR documentation, and assisting providers during examinations.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Assisted in patient intake and documentation processes to enhance workflow efficiency.
- Conducted basic laboratory tests and administered medications under supervision to ensure compliance with protocols.
- Collected histories, vitals, and current complaints via patient interviews.
Certified Nursing Assistant
1 Year- Provided compassionate resident care, monitored vital signs, and collaborated with nurses to ensure patient safety and comfort.
- Monitored vital signs, documenting changes for nursing staff review.
- Collaborated with healthcare team to develop individualized care plans.
- Trained new nursing assistants on care procedures and facility protocols.
- Advocated for patient needs, fostering a supportive environment for recovery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Medical Assistant Diploma
High School Diploma
Certified Nursing Assistant
Skills
Customer Service
Phone & Email Support
Patient Scheduling
Data Entry
Attention to Detail
Medical Terminology
HIPAA & Patient Privacy
Languages
English (Fluent)
Spanish -Conversational (Full Comprenhension)
Timeline
Medical Assistant Intern
Outpatient Clinic
01.2023 - 01.2023Read More
Office Administrator
Multi-Air Services, Inc.
01.2021 - 01.2026Read More
Certified Nursing Assistant
Ararat Home of Los Angeles
01.2019 - 01.2020Read More
Cesar E. Chavez Learning Academies
High School Diploma
Read More
National Career College
Medical Assistant Diploma
Read More
Critical Care Training Center
Certified Nursing Assistant
Read More