SKYE GREEN
62691 Hawkview Rd,OR
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Gathering information, getting authorization and submitting Claims.
Parts processing, organizing, ordering Scheduling.
Receiving ,making and processing calls.
Overview
23
23
years of professional experience
Work History
Office Administrator
Polished Appliance Repair
Redmond, OR
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Evaluated accuracy and quality of data entered into agency management system.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Negotiated settlements with policyholders, balancing their needs with the financial interests of the company.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
- Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Server
El Charro Mexican Restaurant
Bullhead City, AZ
05.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Server
North Shore Cafe
Big Bear Lake, CA
06.2002 - 03.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
Server
Dennys Restaurant
Big Bear Lake, CA
11.2009 - 10.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Discussed dining menu information to aid in decision process for senior residents.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Refilled drinks and checked with diners to meet specific needs.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Cashier
Primo Foods
Oceanside, CA
08.2006 - 08.2007
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
Education
High School Diploma -
Boston Homeschool
Joshua Tree, CA06.2005
Skills
- Liquor, wine and food service
- Point of Sale (POS) system operations
- Check payment processing
- Understanding Customer Needs
- Translation and Interpretation Services
- Customer Service
- Transaction Processing
- Building Customer Trust and Loyalty
- Customer Account Management
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Call Documentation
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Creative Problem Solving
- Efficient and Detail-Oriented
- Claims processing
- Parts management
- Dispatching
- Scheduling
- Claims authorization
- Claims submission
- Scheduling fleets
- Computer skills
Timeline
Office Administrator
Polished Appliance Repair
11.2022 - Current
Server
El Charro Mexican Restaurant
05.2021 - Current
Server
Dennys Restaurant
11.2009 - 10.2017
Cashier
Primo Foods
08.2006 - 08.2007
Server
North Shore Cafe
06.2002 - 03.2020
High School Diploma -
Boston Homeschool