Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Aponte

Summary

Dynamic and detail-oriented Medical Assistant with a proven track record at Tampa Family Clinic, excelling in patient care and medical records management. Skilled in problem-solving and relationship building, I ensure seamless patient experiences through effective communication and meticulous documentation, enhancing overall clinic efficiency and patient satisfaction.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Tampa Family Clinic
04.2024 - 04.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Photographer

JCPenney Portrait Studio
10.2018 - 12.2025

IT IS A SEASON POSITION

  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

Customer Service Representative

GEICO
01.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.


Customer Service Representative

Amazon
09.2020 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Teacher

Kidspark
03.2019 - 03.2020
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
  • Boosted student engagement by utilizing diverse teaching strategies tailored to individual needs.

Education

Certificate - Medical Assistant

Education Institute of Tampa Family
Tampa, FL
04-2025

High School Diploma -

Wesley Chapel High School
Wesley Chapel, FL
05-2018

Skills

  • Problem-solving
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Data entry
  • CPR
  • Active listening
  • Relationship building
  • Call center experience
  • Scheduling
  • Follow-up skills

Timeline

Medical Assistant

Tampa Family Clinic
04.2024 - 04.2025

Customer Service Representative

GEICO
01.2022 - 01.2023

Customer Service Representative

Amazon
09.2020 - 06.2021

Teacher

Kidspark
03.2019 - 03.2020

Photographer

JCPenney Portrait Studio
10.2018 - 12.2025

Certificate - Medical Assistant

Education Institute of Tampa Family

High School Diploma -

Wesley Chapel High School
Ashley Aponte