Ashley Arce
Highland,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative /Concierge Representative
Pacific Specialty Insurance
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Doug Moore Allstate Agency
12.2018 - 06.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Education
GED -
Riverside Adult School
Riverside, CA05.2019
Skills
- Insurance Knowledge
- Data Verification
- Typing Proficiency
- Staff Training
- Customer Consulting
- Mortgage Underwriting
- Insurance Coverage Review
- Underwriter Selection
- Insurance Eligibility
- Agent Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
About Me
I love to learn new things, making memories, and spending time with my family.
Timeline
Customer Service Representative /Concierge Representative
Pacific Specialty Insurance
03.2022 - Current
Customer Service Representative
Doug Moore Allstate Agency
12.2018 - 06.2021
GED -
Riverside Adult School
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