Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Jameson D. Rose

Cynthiana,KY

Summary

Business-focused insurance professional with 4+ years of experience handling policy changes, endorsements, cancellations, and billing concerns. Skilled in customer service, insurance terminology, and claims routing, with a strong track record of supporting policyholders and maintaining accurate account records.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Insurance Customer Service Representative

State Farm
Cynthiana, Kentucky
01.2025 - Current
  • Explained coverage options, billing details, and account documents to policyholders.
  • Collected premium payments and assisted with billing concerns.
  • Processed policy changes, endorsements, and cancellations in agency systems.

Insurance Customer Service Representative

Kentucky Farm Bureau
Cynthiana, Kentucky
02.2020 - 09.2023
  • Answered customer questions about Kentucky Farm Bureau policies and clarified coverage and service options.
  • Reviewed coverage options, billing details, and account documents for policyholders.
  • Updated policy changes, endorsements, and cancellations in agency systems.
  • Reviewed claim details and routed requests to appropriate adjusters for timely processing.

Education

Business - Business Administration And Management

Maysville Community & Technical College
Cynthiana, KY
12-2026

High School Diploma -

Harrison County High School
Cynthiana, KY
05-2023

Skills

  • Insurance knowledge
  • Claims routing
  • Insurance billing
  • Policy processing
  • Insurance claim forms review
  • Insurance software
  • Account management
  • Microsoft Excel
  • Customer service
  • Complaint handling
  • Communication
  • Liability management

Certification

  • Kentucky Department of Insurance License, Property and Casualty

Accomplishments

  • top new insurance provider 2025

Timeline

Insurance Customer Service Representative

State Farm
01.2025 - Current

Insurance Customer Service Representative

Kentucky Farm Bureau
02.2020 - 09.2023

Business - Business Administration And Management

Maysville Community & Technical College

High School Diploma -

Harrison County High School
Jameson D. Rose