Colina Rodrigues
Pawtucket
Summary
Results-driven customer service professional with a strong background in insurance policy knowledge and database management. Skilled in assisting customers with inquiries and facilitating payments, committed to enhancing client satisfaction and ensuring prompt resolution of issues.
Overview
5
5
years of professional experience
Work History
Insurance Customer Service Representative
AAA Northeast
Providence
09.2022 - Current
- Assisted customers with insurance inquiries and policy information.
- Educated clients on coverage options and policy features effectively.
- Maintained accurate customer records in the internal database system.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Maintained accurate records of customer interactions and transactions.
- Processed insurance policy changes and updates accurately and efficiently.
- Participated in team meetings and contributed to team goals and objectives.
Customer Service Representative
CVS Health
Woonsocket
08.2020 - 09.2022
- Assisted customers with prescription inquiries and medication information.
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding their insurance and eligibility.
- Assisted customers with billing and pre-authorizations.
- Maintained detailed records of customer interactions for future reference.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Central Falls High School
Central Falls, RI06-2016
Skills
- Insurance policy knowledge
- Customer database management
- Payment facilitation
- Policy updates
- Problem solving
- Customer relationship management
- Claims preparation
- Policy modification
- Data entry
- Background in insurance
- Prior authorization processing
Timeline
Insurance Customer Service Representative
AAA Northeast
09.2022 - Current
Customer Service Representative
CVS Health
08.2020 - 09.2022
High School Diploma -
Central Falls High School