Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana N. Harper

Spring,Texas

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

5
5
years of professional experience

Work History

Insurance Customer Service Representative

AAA Auto Club Group
08.2024 - Current
  • Assisted customers with policy inquiries and claim submissions.
  • Provided accurate information regarding coverage options and policy details.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Provided quotes on various types of insurance policies.
  • Advised customers on available coverage options that best fit their individual needs.
  • Greeted customers and provided prompt, courteous service.
  • Navigated computer system to look up customer information and update policies.

CUSTOMER SERVICE REPRESENTATIVE II

Alight Solutions LLC
01.2021 - 08.2024
  • Tackle employee inquiries, offer comprehensive education, and navigate challenging HR and financial scenarios involving benefits.
  • Utilize diverse systems and platforms to provide accurate responses to client requests.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Addressed customer questions and concerns regarding products and services.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.

Education

High School Diploma -

Northforest High School
Houston, TX
05-2019

Skills

  • Effective listening
  • Precision and accuracy
  • Analytical decision process
  • Patience
  • Positive mindset
  • Strategic solutions development
  • Computer skill set
  • Upselling
  • Communication proficiency
  • Insurance policy knowledge
  • Customer relationship management
  • Conflict resolution
  • Data entry accuracy
  • Team collaboration

Timeline

Insurance Customer Service Representative

AAA Auto Club Group
08.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE II

Alight Solutions LLC
01.2021 - 08.2024

High School Diploma -

Northforest High School

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