Barbara Valdivia

• Processed new policy applications and updated existing policy documents.
• Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
• Maintained accurate records of customer interactions and transactions.
• Provided quotes on various types of insurance policies.
• Conducted follow-up calls to ensure satisfactory resolution of customer issues.
• Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.

• Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers
• Process and record new insurance policies
• Collect initial premiums and issue receipts
• Verify Insurance with carrier and mortgage company
• Transcribe data to worksheet and enter data into computer for use in preparing documents and adjusting accounts
• Obtain computer printout of policy cancellations or retrieve cancellation cards from file
• Interview clients and take their calls to provide customer service and obtain information on insurance
• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Communication skills like a pleasant demeanor and ability to work with multiple personalities
• Work with colleagues when necessary to resolve customers complaints.

cancellation

• Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers
• Process and record new insurance policies
• Collect initial premiums and issue receipts
• Obtain computer printout of policy cancellations
• Interview clients and take their calls to provide customer service and obtain information on insurance.

• Keep workstations clean and sanitize tools such as scissors and combs
• Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers, and razors
• Schedule client appointment
• Bleach, dye, or tint hair, using applicator or brush
• Shampoo, rinse, condition and dry hair and scalp or hairpieces
• Operate cash registers to receive payments from patrons
• Develop new styles and techniques
• Train or supervise other hairstylists, hairdressers, and assistants.