Charlene Erp
CLARKSVILLE,TN
Summary
Dedicated professional with8+ years of experience in customer service and logistics, excelling in optimizing routes and enhancing client satisfaction. Proven ability to build lasting relationships, deliver personalized experiences, and implement efficient strategies. Eager to leverage strong organizational and multitasking skills in a dynamic environment to drive company growth.
Overview
9
9
years of professional experience
Work History
Insurance Customer Service Representative
Sagility
10.2024 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
DELIVERY ASSOCIATE
Instacart
04.2021 - Current
- Assisted customers in selecting desired merchandise and provided product knowledge
- Maintained a clean, organized work area to ensure customer satisfaction
- Assisted colleagues in completing assigned tasks in a timely manner
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.Optimized delivery routes, reducing average delivery time and enhancing customer satisfaction
- Implemented efficient strategies for order management
UBER DRIVER
Uber
02.2017 - Current
- Navigated diverse city routes, ensuring passenger safety and comfort
- Maintained high ratings through exceptional service and local knowledge
- Optimized routes for efficiency, enhancing passenger satisfaction and reducing travel times
- Consistently maintained top-tier ratings through exceptional service delivery
- Fostered positive relationships with passengers, providing local insights and personalized experiences
- Contributed to Uber's community-focused initiatives
RECEPTIONIST
Crow Chiropractic
07.2024 - 10.2024
- Spearheaded cross-functional projects, fostering collaboration and driving innovation
- Demonstrated adaptability in fast-paced environments, consistently exceeding targets
- Manage front desk operations, ensuring seamless patient flow and exceptional service
- Optimize scheduling, resulting in reduced wait times and increased patient satisfaction
- Maintain accurate patient records and billing information
- Implement efficient filing system, enhancing data accessibility and streamlining administrative processes
- Coordinate with chiropractors to facilitate smooth patient care
- Assist in developing patient education materials, contributing to improved treatment adherence
- Streamline appointment booking process, leading to a noticeable increase in daily patient visits
- Implement follow-up system, boosting patient retention rates
- Provide compassionate support to patients, addressing concerns and ensuring comfort
- Contribute to a positive office environment, enhancing overall patient experience
PERSONAL ASSISTANT
Savita
04.2024 - 09.2024
- Provide compassionate in-home care, ensuring client comfort and well-being
- Adapt care plans to individual needs, fostering independence and dignity
- Deliver personalized in-home care, enhancing client quality of life
- Tailor care strategies to promote autonomy and preserve dignity, ensuring optimal comfort
- Assess client needs, implement targeted care plans
- Monitor health indicators, adjusting approaches for improved outcomes and client satisfaction
- Drive client well-being through proactive care measures
- Consistently meet care objectives, fostering a safe and nurturing environment
SUBWAY SANDWICH ARTIST
Subway on Post
06.2021 - 06.2022
- Support customer service and attend the customers needs
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes
- Inspected equipment regularly for proper functioning and sanitation standards
- Followed established procedures for handling money transactions accurately.Crafted custom sandwiches with precision, enhancing customer satisfaction and streamlining order process for faster service delivery
HOUSEKEEPING
Red roof
04.2021 - 06.2021
- Attend the customers needs clean rooms to great expectations
- Demonstrated leadership by making improvements to work processes and helping to train others
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Ensured immaculate room cleanliness, exceeding guest expectations
- Streamlined cleaning processes, enhancing efficiency and quality standards
FOOD DELIVERY DRIVER
Postmates
07.2019 - 02.2020
- Very respectful I take care of my clients and giving them the best experience with postmates I love seeing smiling faces when I deliver there items
- Delivered food orders to customers in a timely manner
- Ensured that the correct order was delivered to the customer
- Followed all safety protocols while driving
- Answered customer inquiries regarding menu items, prices and availability.Optimized delivery routes and timing, enhancing customer satisfaction and order accuracy while adhering to safety protocols and addressing client inquiries
RGIS INVENTORY SPECIALIST
Rgis
08.2018 - 01.2019
- Hard worker , fast Learner willing to work hard
- Maintained accurate and up-to-date inventory records
- Developed and implemented effective inventory control systems
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.Conducted precise inventory counts, enhancing stock accuracy and optimizing supply chain efficiency for retail clients
CHILD CARE
Youth Academy
09.2017 - 07.2018
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Assisted in developing and implementing age-appropriate activities to promote physical, social, and intellectual growth
- Maintained a safe environment by monitoring children's play activities.Fostered positive learning environment by implementing engaging activities, promoting social and intellectual growth while ensuring child safety
HOST
Cracker Barrel
11.2016 - 09.2017
- Greeted guests upon arrival and provided them with menus
- Answered customer inquiries regarding the menu, restaurant services, and special promotions
- Provided customers with accurate wait times and monitored waiting list.Orchestrated seamless guest experiences, managing wait times and seating arrangements to maximize restaurant efficiency and customer satisfaction
WAITER/SERVER
Steak N Shake
11.2015 - 11.2016
- Provided excellent customer service to ensure satisfaction
- Prepared drinks according to standard recipes
- Took orders from customers accurately and in a timely manner
- Checked food before serving it to customers
- Monitored dining room for cleanliness and proper set-up at all times
- Responded efficiently to guest inquiries and complaints in a professional manner
- Greeted customers, answered questions and recommended specials to increase profits.Optimized order accuracy and service speed, enhancing customer satisfaction and boosting table turnover rates in a fast-paced restaurant environment
Education
Diploma - cosmetology
Queen City Collage
Clarksville, TN07.2012
Skills
- Inventory Control, Warehouse Inventory, Customer Service, Food Preparation, Food Service, Host/Hostess, Childcare, Cash Handling, Babysitting, Serving Experience, Food Safety, Kitchen Experience, Nannying, Cashiering, Microsoft Word, Appointment Scheduling, Product Knowledge, Product Sales, Customer Service, Team Development, Critical Thinking, Problem-solving abilities, Active Listening, Positive and professional, High-energy attitude, Prioritization
Awards
Subway on post award for excellent customer service,09/01/21, Within4 months of working at my current job I've recieved an appreciation award for my hard work and dedication to help attend to my customers satisfaction.
Timeline
Insurance Customer Service Representative
Sagility
10.2024 - Current
RECEPTIONIST
Crow Chiropractic
07.2024 - 10.2024
PERSONAL ASSISTANT
Savita
04.2024 - 09.2024
SUBWAY SANDWICH ARTIST
Subway on Post
06.2021 - 06.2022
DELIVERY ASSOCIATE
Instacart
04.2021 - Current
HOUSEKEEPING
Red roof
04.2021 - 06.2021
FOOD DELIVERY DRIVER
Postmates
07.2019 - 02.2020
RGIS INVENTORY SPECIALIST
Rgis
08.2018 - 01.2019
CHILD CARE
Youth Academy
09.2017 - 07.2018
UBER DRIVER
Uber
02.2017 - Current
HOST
Cracker Barrel
11.2016 - 09.2017
WAITER/SERVER
Steak N Shake
11.2015 - 11.2016
Diploma - cosmetology
Queen City Collage
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