ASHLEY ARENAS
ORLANDO,FL
Summary
Highly motivated sales associate with extensive customer service and sales experience, adept at working in diverse retail and customer service environments. Consistently delivering first- rate service in fast-paced professional environments. Fosters positive relationships with guests and customers to promote loyalty
Overview
8
8
years of professional experience
Work History
EGift Partner Care
Campus’s Crusade For Christ
02.2019 - Current
- Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
- Answer constant flow of customer calls with minimal wait times.
- Participates in team meetings and training sessions to stay informed about product updates and changes.
- Cross-trained existing employees to maximize team agility and performance.
- Onboard new employees with training and new hire documentation.
- Prepare and mail invoices to customers, processed payments, and documented account updates.
- Step in to assist my team with any questions or concerns when my lead is away.
- Help with planning schedules and delegating assignments to meet coverage.
MEDICAL RECORDS/FRONT DESK
PATH MEDICAL
08.2016 - 01.2019
- Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Accurately post and send out all medical claims
- Make sure all MRI's of each patient are received and put into their medical charts
- Interact with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
- Correspond with patients through email, telephone or postal mail
- Coordinate travel accommodations for patients
- Greeted patients and visitors in person and via telephone calls
- Scheduled patient appointments; helped patients with their exercise routines; educate patients on their patient care.
Recreation/ Activity Assosicate
Holiday Inn
06.2015 - 01.2016
- Greeted and welcomed all hotel guests with a smile
- Organized arts and crafts for guest children
- Communicated regularly with parents about daily activities
- Supervised free play, outside play by the pool and other activities
- Organized age appropriate movies for guest children
Education
GED -
Gateway High School
Kissimmee, FL2014
Skills
- Strategic Thinker
- Training and Development
- Detail Oriented
- High-Volume Environments
- Results Driven
- Team Player
Timeline
EGift Partner Care
Campus’s Crusade For Christ
02.2019 - Current
MEDICAL RECORDS/FRONT DESK
PATH MEDICAL
08.2016 - 01.2019
Recreation/ Activity Assosicate
Holiday Inn
06.2015 - 01.2016
GED -
Gateway High School