ASHLEY ARMIJO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Greet Team Lead
Defined Fitness
04.2025 - Current
- Greet members warmly upon arrival and promptly address their needs to ensure a positive experience.
- Conduct tours for prospective members, highlighting facility features, equipment, services, and amenities tailored to meet their individual fitness goals and needs.
- Answer phones promptly, using courteous and professional communication while adhering to proper greeting protocols
- Consistently achieve or exceed personal productivity goal.
- Assist with team development and training ensuring and enforcing policies.
Greet Team Member
Defined Fitness
02.2024 - 04.2025
- Greet members and guest entering and respond promptly to customer needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Build relationships with members to encourage repeat business.
- Contribute to clubs success by maintaining high standards of cleanliness throughout the facility.
- Enhance member satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
- Increase sales revenue by building strong rapport with new and existing members.
GENERAL MANAGER
The Paleta Bar
11.2021 - 11.2023
- Monitored team member performance, conducting evaluations and recommending promotions
- Verified compliance with guidelines for safety, loss prevention and cashhandling procedures
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Oversaw talent recruitment, onboarding and training
- Established payroll and operating budgets for corporate management approval
CALL CENTER REPRESENTATIVE
UNM Hospital
01.2020 - 11.2021
- Listened actively to complaints, feedback and feature requests for future improvement
- Entered and updated customer data to create and modify account information
- Multitasked to resolve inquiries in real time, whilst giving customers full attention
- Navigated between multiple systems to find relevant information necessary for assigned tasks
- Booked appointments using computer systems for clients and made outbound calls to collect payments
Education
HIGH SCHOOL DIPLOMA -
West Mesa High School
05.2011
Skills
- Relationship building
- Coaching and mentoring
- Account updating
- Conflict resolution
- Decision-making
- Customer service
- Adaptability and flexibility
- Cash handling and balancing
Timeline
Greet Team Lead
Defined Fitness
04.2025 - Current
Greet Team Member
Defined Fitness
02.2024 - 04.2025
GENERAL MANAGER
The Paleta Bar
11.2021 - 11.2023
CALL CENTER REPRESENTATIVE
UNM Hospital
01.2020 - 11.2021
HIGH SCHOOL DIPLOMA -
West Mesa High School
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