Cesar Irra
Rio Rancho
Summary
Talented leader who is experienced and dedicated to not only enhancing member satisfaction, but employee satisfaction as well. Diplomatic and will also push to excel beyond daily needs. Develops strategies, provides training, sets individual goals for the Greet Team and obtains team feedback. Excellent communication skills that are passed through the Greet Team to create a healthy environment amongst peers. Goal oriented to make the team better day by day, while personally improving.
Overview
2
2
years of professional experience
Work History
Greet Team Lead
Defined Fitness
04.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensuring the team can greet and assist our members.
- Promptly answer phones and ensuring to capture new leads in our system.
- Empowering the team and committing to daily goals
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Providing a clean and safe environment for both members and staff.
- Problem solving and analysis skills
Service Manager
Chipotle Mexican Grill
11.2021 - 02.2023
- Adhered to proper food handling, sanitation, and safety procedures; and maintained appropriate dating, labeling, and rotation of all food items.
- Completed cleaning according to daily and weekly schedules and dishwashing / pot washing as needed.
- Assisted with orienting new employees to their work area.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Reviewed staff with checklist of succession
- Sat down with staff members and discussed areas of improvement and also commended them for the areas they excel in
Education
High School Diploma -
Independence High School
Rio Rancho, NM03.2022
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Strong communication that has lead me to become a great leader amongst my peers
- Attentive to details entailed in my job(s)
Timeline
Greet Team Lead
Defined Fitness
04.2023 - Current
Service Manager
Chipotle Mexican Grill
11.2021 - 02.2023
High School Diploma -
Independence High School
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