Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Aukerman

Louisville,OH

Summary

Dynamic leader and Coffee Master from Starbucks Coffee Company. Was swiftly promoted at Crum & Forster Pet Insurance/IPG for exceptional team leadership and customer service skills. Excelled in staff development, conflict resolution, and sales growth, demonstrating a self-motivated approach and organized multitasking abilities. Proven track record in enhancing team performance and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Customer Service

Crum & Forster Pet Insurance/ IPG
Akron, OH
01.2015 - Current
  • Promoted to Lead Agent in January 2021.
  • Promoted to Supervisor of a team in April 2021.
  • Achieved assisting customers by knowing the product and quickly addressing concerns.
  • Worked directly with the save squad to achieve teamwork and save customers by educating them on policy coverage, as well as addressing their concerns.
  • Collaborated directly with trainers to achieve training for new incoming representatives.
  • Assisted in helping several of my team members transition into other roles within the company.

Shift Manager, Barista, and Coffee Manager

Starbucks Coffee Company
Canton, OH
11.2007 - 03.2015
  • Achieved being a Coffee Master by self-educating through training devices provided from the company
  • Implemented marketing strategies which resulted in coffee sales growth and coffee knowledge to customers and employees
  • Performed initial employee assessment and analysis to verify product knowledge
  • Worked directly with management and employees to achieve proper deployment
  • Created coffee seminars and performed district presentations including video and text-synced depositions for enhanced understanding of product knowledge

Education

Supervision Certification

Kent State University
Canton, OH
12-2021

Bachelors of Arts and Science - History

Kent State University
Kent, OH
01.2006

Skills

  • Self-motivated
  • Conflict resolution
  • Organized
  • Multi-tasking
  • Staff development
  • Team leadership
  • Excellent customer service
  • Sales and customer service

Timeline

Customer Service

Crum & Forster Pet Insurance/ IPG
01.2015 - Current

Shift Manager, Barista, and Coffee Manager

Starbucks Coffee Company
11.2007 - 03.2015

Supervision Certification

Kent State University

Bachelors of Arts and Science - History

Kent State University

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Ashley Aukerman