Ashley Avendano
Mahwah,NJ
Summary
Over 4 years of experience in customer service across retail, restaurant, sales, and warehouse environments. Proven ability to enhance customer satisfaction and operations. Currently a junior at SNHU online pursuing a degree in Anthropology.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Mahwah, NJ
07.2025 - Current
- Reducing drive through order wait times to under 45 seconds per order using proper work flow techniques.
- Prepared and restocked food and drink stations following food and safety guidelines to ensure compliance and quality.
- Maintained store cleanliness and organization throughout the day, contributing to a welcoming environment for customers.
- Established strong customer relationships by engaging in friendly conversations and recalling their preferences.
- Properly processing cash and card payments, and ensuring order accuracy.
- Coordinated with co-workers on various tasks to uphold store standards and enhance overall operational efficiency.
Package handler
Fedex
Watertown, NY
10.2024 - 06.2025
- Maintained a 100 percent scan rate for over 500-800 boxes daily.
- Used handheld equipment to scan and organize boxes for trucks within a 25-second time frame per box.
- Executed team lifts and lifted boxes weighing over 50 lbs several times each day.
- Integrated safety precautions into daily work routine to maintain a safe working environment.
- Inspected packages for damage, leaks, and tears before loading into trucks, ensuring compliance with safety and legal guidelines for hazardous materials.
Online Grocery pickup/Housewares associate
Walmart
Watertown, NY
01.2024 - 08.2024
- Picking groceries for customers maintaining a pick rate of 100 or above per hour.
- Using hand-held store devices to pick, stage, and dispense groceries to customers.
- Handled phone calls addressing housewares and online grocery inquiries, providing timely assistance to customers.
- Maintained organized aisles and ensured accurate pricing, enhancing shopping experience for customers.
- Utilizing work phones to update merchandise inventory, scanning outs, topstock, and fixing mods throughout designated areas.
- Communicated with management and custodians via hand-held walkie to address questions and concerns in store.
- Familiar with topstock carts, pallet jack, box cutters, and other tools used for work related purposes.
Guest Sales Agent (GSA)
European Wax Center
Ramsey, NJ
06.2022 - 07.2023
- Achieved daily sales goals by applying effective sales techniques and tools established at the start of each day.
- Answered phone calls, created customer profiles, scheduled and canceled appointments to streamline customer interactions.
- Informing customers about wax passes, store policies, medical disclosure forms, and sales of the day.
- Prepared daily goals for employees, managed cash register operations, and documented transactions for accurate end-of-day reconciling.
- Revised medical profiles to ensure customer safety and reduce company liability.
- Sweeping/mopping floors, dusting shelves, cleaning bathrooms, and polishing countertops daily.
Hostess
Texas Roadhouse
Watertown, NY
01.2022 - 05.2022
- Provided excellent customer service by escorting customers to their seats, enhancing overall dining experience.
- Utilized tablets and computers to input customer information, manage table assignments, and optimize seating arrangements.
- Answered phone calls daily regarding inquiries or waitlist requests, ensuring prompt customer assistance.
- Ensured cleanliness by removing trash, busting tables, and rolling silverware for efficient service.
Education
High School -
Indian River High School
Philadelphia, NY06.2019
Anthropology -
Southern New Hampshire University Online
Manchester, NHSkills
- Food safety compliance
- Cash handling
- Customer service
- Sales techniques
- Appointment scheduling
- Phone etiquette
- Microsoft Office
- Google workspace
- Team work
- Adaptability
- Problem solving
- Detail-oriented
- Interpersonal skills
Hobbies and Interests
- Crafting
- Cooking
- Travel
- Gardening
- Tea and coffee enthusiast
- Anthropology
Organizations Volunteer
SPCA, Watertown, NY, 04/01/19 to 05/31/19
- Clean kennel cages for dogs and cats. Washed bedding and blankets for animals. Provided comfort and social interaction for animals to get ready for adoption.
Greystone Nature Preserve, Chautauqua, NY, 08/01/19 to 10/31/19
- Harvest fruit and vegetables. Removed old plants from the garden, and prepped soil for next season. Lifted hay bales, rocks, wheel barrels and other gardening tools to and from barns.
References
Laura Marin
Manager at Starbucks
Contact : (201)258-9437
Email: lauraantoinettemarin@gmail.com
Alijah Armstrong
Package Handler at FedEx
Contact : (315)771-4013
Bri Magaña
Former manager at Walmart
Contact:(315)775-6845
Timeline
Barista
Starbucks
07.2025 - Current
Package handler
Fedex
10.2024 - 06.2025
Online Grocery pickup/Housewares associate
Walmart
01.2024 - 08.2024
Guest Sales Agent (GSA)
European Wax Center
06.2022 - 07.2023
Hostess
Texas Roadhouse
01.2022 - 05.2022
High School -
Indian River High School
Anthropology -
Southern New Hampshire University Online