Ashley Avera
Miami,FL
Summary
Motivated professional with a goal-oriented mindset, seeking an opportunity to support day-to-day operations and drive property value. Possessing a strong understanding of property management principles and practices, focusing on ensuring team success and utilizing expertise to enhance property performance.
Overview
9
9
years of professional experience
Work History
Senior Community Manager
Gaines Investment Trust
05.2018 - 04.2024
- Oversee daily operations, Provide positive working environment, Maintain and exceed budget expectations to make NOI monthly and annually, Hiring, training, and managing an effective work team, Market analysis in competitive Dallas, TX market to recognize and forecast market trends, Utilize daily pricing software, Secure vendors of all project levels- make ready, property, and capital, Receive and analyze estimates with detailed mapped projects, Collect and post all rent payments and process through banking software, Utilize PO system, Process all received invoices through payscan, Ensure communities curb appeal is inline with company standards, Advanced knowledge of every job title at site level and assist team in those roles, Supply ordering, Maintain company standard of 97% occupancy in current and trending, Obtain 70% resident retention with positive response from current residents, Positive resolution with resident conflicts, Support to Dallas managers providing experience guidance and management.
Leasing Director/Assistant Manager
The Connor Group
03.2015 - 05.2018
- I followed up with potential accounts and managed daily and weekly marketing and leasing reports. I created proposals, lease offers, and documents for new and existing tenancies. I reviewed aged vacancies, market-ready apartments, models, and completed and updated market surveys. I drafted comprehensive marketing and leasing plans, developed and implemented resident activities, and identified problem vacancies. I established goals for leasing staff members, providing support and guidance to ensure their success. I increased tenant satisfaction by promptly addressing concerns and effectively resolving issues. I implemented effective screening processes to minimize delinquency rates while upholding fair housing standards. I streamlined leasing processes for quicker lease signings and lower vacancy rates. I regularly analyzed performance metrics to pinpoint areas for improvement in the leasing departments efficiency and effectiveness. Issued and monitored the distribution of tenant renewal notices
Education
High School Diploma -
Plano Sr High School
Plano, TX05.2004
Skills
- Planning and organization
- Customer service
- Financial budgeting and reporting
- Staff training and management
- Analytical skills
- Conflict resolution
- Honesty and Integrity
- Property Inspections
- Tenant and eviction laws
- Community Engagement
- Contract Negotiation
- Microsoft Office
- Outlook
- Microsoft Products
- Yardi- One-Voyager
- CRM
- Rent Café
- Elevate
- Aspire
- Payscan
- Onesite
Leadership Experience
Trained, encouraged, mentored and promoted 3 Leasing Professionals to Leasing Directors, 6 Leasing Professionals to Assistant Managers, 4 Assistant Managers to Community Managers and 2 Maintenance Techs to Lead Maintenance. Nurture the success of various team members, hone in on their skill set and further advance their careers.
Roles And Responsibilities
Oversee daily operations, Provide positive working environment, Maintain and exceed budget expectations to make NOI monthly and annually, Hiring, training, and managing an effective work team, Market analysis in competitive Dallas, TX market to recognize and forecast market trends, Utilize daily pricing software, Secure vendors of all project levels- make ready, property, and capital, Receive and analyze estimates with detailed mapped projects, Collect and post all rent payments and process through banking software, Utilize PO system, Process all received invoices through payscan, Ensure communities curb appeal is inline with company standards, Advanced knowledge of every job title at site level and assist team in those roles, Supply ordering, Maintain company standard of 97% occupancy in current and trending, Obtain 70% resident retention with positive response from current residents, Positive resolution with resident conflicts, Support to Dallas managers providing experience guidance and management.
Communication Skills
Implemented and piloted each new process, procedure and product put in place which have included Yardi marketplace, Yardi-Amazon, 3rd party invoice processing partnership, Flex- rent assistance, Leap Easy- professional guarantor program, and inhouse insurance.
Personal Information
Willing to relocate
References
Upon Request
Timeline
Senior Community Manager
Gaines Investment Trust
05.2018 - 04.2024
Leasing Director/Assistant Manager
The Connor Group
03.2015 - 05.2018
High School Diploma -
Plano Sr High School
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