ASHLEY AVILES
Humble,TX
Summary
Experienced receptionist with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Manager
Kumon
03.2022 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Organized data entry and filing systems for records management.
- Performed data entry of inventory information into company database.
Front Desk Receptionist
Kumon Learning Center
01.2022 - Current
- Managed front desk operations, ensuring efficient customer service and communication.
- Coordinated scheduling of student assessments and parent meetings to optimize learning center flow.
- Developed and maintained organized filing systems for student records and confidential information.
- Monitored inventory of office supplies, facilitating timely reordering to maintain operations.
- Fostered positive relationships with parents, addressing inquiries and resolving concerns promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Tutor
Kumon
03.2021 - Current
- Explained difficult concepts, terms and theories in easy-to-understand terminology.
- Mentored and supported students to build their confidence and study skills.
- Engaged actively with students to build confidence in subject matter and help improve study methods.
- Demonstrated patience while teaching difficult concepts.
- Tutored students in math, reading and writing to help them improve their grades and confidence.
- Evaluated student performance through quizzes, exams, projects.
- Conducted assessment tests to evaluate student knowledge and identify areas of weakness.
Education
High School Diploma -
Humble High School
Humble, TexasSkills
- Customer service
- Time management
- Computer skills
- Microsoft office
- Data entry
- Accuracy and attention to detail
- File management
- Independent worker
- Filing and data archiving
LANGUAGES
Spanish - Native
English - Fluent
Timeline
Manager
Kumon
03.2022 - Current
Front Desk Receptionist
Kumon Learning Center
01.2022 - Current
Tutor
Kumon
03.2021 - Current
High School Diploma -
Humble High School