Ashley Avitia M.
Phoenix,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mountain Park Health Center
03.2023 - Current
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Implemented care and efficiency improvements to support and enhance office operations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Called and faxed pharmacies to submit prescriptions and refills.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
Medical Assistant
Arizona Asthma and Allergy
06.2022 - 04.2023
- Prepare exam rooms for patient visits, anticipating patient and provider needs by assuring the room is clean and equipped with the necessary equipment and supplies
- Review patient charts to identify any special needs or missing information
- Call patients from the waiting room and escort them to the exam room
- Take and record patient vital signs (scribing)
- Confirm medications and key elements of medical history, document any changes
- Assist the Provider with the exam as directed
- Document services provided for billing purposes
- Do diagnostic procedures as assigned
- Document care delivered and treatment plan prescribed
- Provide patient education as directed
- Pull medication samples as prescribed
- Perform phone triage duties including documenting calls and messages
- Give injections as prescribed; including immunotherapy per protocol
- Review diagnostic tests by outside providers; document in the medical record and alert provider to positive results; notify patients of diagnostic results per protocol
- Assist in obtaining prior authorizations for medications and services ordered by the Provider
- Provide strong team support in all Medical MA assignments
- Assist with training new staff; attend staff meetings as requested
- Perform other duties as assigned
Medical Assistant Intern
Southwest kidney institute
06.2022 - 06.2022
- Taking medical histories
- Explaining procedures to patients
- Preparing patients for examinations
- Faxing patients records to different providers
- Transmitting prescription refills as needed
- Calling patients primary care providers , for lab records
- Taking vital signs
- Going over patients medications
- Scheduling patients
- Confirming patients appointments
- Update patients demographics
- Collecting copayments
- Mail out appointment reminders,lab orders, and unable to reach letters
- Interpret patients lab results
- Collect specimen
- Sanitize rooms after each patient
Education
Healthcare Administrator Associate's Degree -
UEI College
1420 W Southern Ave Mesa, AZ 8520202.2024
Medical Assistant Certification -
UEI College
9215 N Black Canyon Hwy Phoenix Az 8502106.2022
Skills
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Professionalism and Ethics
- Customer Service
- Patient Care Coordination
- Vital signs monitoring
- Patient Registration
- Medical Terminology
- Updating Medical Records
- Bookkeeping Support
- Immunization Administration
- Maintaining confidentiality
- Clear Communication
- Decision-Making
- Patient Management
- Complex Problem-Solving
- Procedure Assistance
- Medical supply inventory
- HIPAA Compliance
- Certified Medical Assistant (CMA)
- Electronic Charting
- Healthcare Software Proficiency
- Pharmacy Relations
- Medical Procedures
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Mountain Park Health Center
03.2023 - Current
Medical Assistant
Arizona Asthma and Allergy
06.2022 - 04.2023
Medical Assistant Intern
Southwest kidney institute
06.2022 - 06.2022
Healthcare Administrator Associate's Degree -
UEI College
Medical Assistant Certification -
UEI College
- CMA - Certified Medical Assistant