Ashley Ayers
Jonesboro,AR
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
9
9
years of professional experience
Work History
Medical Customer Service Representative
Accenture
, LA
06.2023 - Current
- Handled incoming calls efficiently and effectively.
- Obtained patient demographic and insurance data for incoming clients.
- Resolved customer complaints promptly and professionally.
- Verified patient eligibility for benefits according to healthcare policies and procedures.
- Referred customers to appropriate resources when needed such as financial assistance programs or support groups.
- Performed data entry tasks in order to update patient accounts accurately.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Obtained necessary signatures for privacy laws and consent for treatment.
Security Officer
Securitas Security Services USA
Jonesboro, AR
08.2021 - 06.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Packaging Coordinator
Nestle Foods
Jonesboro, AR
11.2015 - 06.2021
- Maintained accurate records of all incoming and outgoing materials in the packaging department.
- Monitored production staff during the packaging process to ensure adherence to safety regulations and guidelines.
- Provided training sessions for new hires on proper usage of equipment used in the packaging process.
- Inspected finished products prior to shipment to guarantee high-quality standards were met.
- Identified areas where improvements can be made within the packing process by analyzing current practices.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
Skills
- Strong interpersonal skills
- Critical thinking abilities
- Customer Service
- Effective Communication
- Multitasking
Timeline
Medical Customer Service Representative
Accenture
06.2023 - Current
Security Officer
Securitas Security Services USA
08.2021 - 06.2023
Packaging Coordinator
Nestle Foods
11.2015 - 06.2021