Lauryn Young
Fortlauderdale ,FL
Summary
Compassionate and reliable professional with a background in medical customer service and a recent certificate of completion in Home Health Aide training. Skilled in providing hands-on care, supporting patients with daily living activities, and maintaining a safe, clean environment. Known for strong communication, patience, and dedication to delivering respectful, client-focused support. Eager to bring excellent care and empathy to individuals in need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Customer Service Representative
Teleperformance
North Lauderdale Fl
09.2023 - 04.2025
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Responded to customer requests for products, services, and company information.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Medical Assistant
Dhg Medical
05.2021 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Education
Home Health Aid / Cna Certificate -
Center For Career Training
Lauderdale Lakes Fl04.2025
Medical Assistant Certificate -
Concorde Carrer College
Miramar, FL06.2023
South Plantation High School
Plantation, FL05.2019
Skills
Patient Care and Support
Assistance with Activities of Daily Living (ADLs)
Vital Signs Monitoring
Compassionate and Patient-Focused Care
Knowledge of Infection Control Practices
HIPAA Compliance
Medical Terminology
Home Safety and Fall Prevention
Meal Preparation and Feeding Assistance
Mobility and Transfer Assistance
Strong Communication and Interpersonal Skills
Time Management and Dependability
Accomplishments
• Demonstrated strong understanding of infection control procedures and proper hygiene practices
• Recognized for dependability and punctuality during care assignments and training shifts
• Completed certified Home Health Aide training program, including hands-on experience with personal care and mobility support
Certification
CPR
Timeline
Medical Customer Service Representative
Teleperformance
09.2023 - 04.2025
Medical Assistant
Dhg Medical
05.2021 - 09.2023
Home Health Aid / Cna Certificate -
Center For Career Training
Medical Assistant Certificate -
Concorde Carrer College
South Plantation High School