Ashley Beale
Colorado Springs,CO
Summary
Detail-oriented customer service individual with a proven track record in delivering exceptional support and enhancing customer satisfaction. Demonstrates strong multitasking, organizational, and time management skills, effectively adapting to diverse quality service procedures. Committed to continuous learning and applying new knowledge to improve service delivery.
Overview
11
11
years of professional experience
Work History
Shift Leader
Dickey's BBQ Pit
Colorado Springs, CO
05.2024 - 03.2025
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised team of retail members during daily shifts, ensuring efficient operation and customer satisfaction.
Retail Investment Services
Aston Carter/ TRP
Colorado Springs, CO
11.2022 - 09.2023
- Established and maintained quality client relationships to deliver responsive service, and enhance new investment opportunities.
- Maintained accurate records of client interactions and trades, while being mindful of floor productivity requirements.
- Communicated courteously with clients by telephone to assist in placing trades, providing support for necessary paperwork, and providing compliant information within guidelines from the SEC and FINRA.
- Demonstrated strong problem-solving skills in the face of escalated client issues.
Retail Team Lead
Panera Bread
Colorado Springs, CO
10.2019 - 08.2022
- Promoted customer satisfaction by fulfilling dining orders accurately and providing a positive service experience.
- Strictly follow food safety guidelines, keeping areas cleaned, sanitized and inspection ready.
- Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
- Flex as a delivery driver for catering and multiple store locations
Shift Leader
JH Foods
Colorado Springs, CO
06.2018 - 06.2019
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with food safety and quality guidelines to keep products within tight tolerances.
- Record and safely store deposits at the end of each shift, balancing drawers and handling any discrepancies appropriately.
Tier 2 Representative
First Source
Colorado Springs, CO
03.2018 - 06.2018
- Received calls from Tier 1 customer service representatives for further assistance with billing accounts, informational discrepancies, and escalated issues.
- Researched, documented, and created detailed cases to resolve urgent client issues regarding their billing or healthcare needs.
- Balanced billing accounts, verifying if balances are appearing correctly, and handling technical issues accordingly. Supporting Tier 1 representatives with training, if needed.
Customer Service Representative
First Source
Colorado Springs, CO
09.2017 - 03.2018
- Informed members about billing procedures, processed payments and provided payment option setup assistance.
- Upheld floor requirements by maintaining above 95% productivity scores, above 80% quality scores and following strict everchanging schedules.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
JH Foods
Colorado Springs, CO
06.2014 - 09.2017
- Drove sales and add-on purchases by promoting specific item/options to customers.
- Held strict accountability for cash handling and discrepancies in final drawer counts.
- Maintain food/service quality standards by keeping areas clean and sanitized.
Education
High School Diploma -
Goal Academy
Colorado Springs, CO06.2016
Skills
- Problem solving
- Time management
- Adaptive team player
- Organizational skills
- Leadership strength
- Effective communication
- Computer skills (Microsoft Word, Excel)
- Conflict resolution
Timeline
Shift Leader
Dickey's BBQ Pit
05.2024 - 03.2025
Retail Investment Services
Aston Carter/ TRP
11.2022 - 09.2023
Retail Team Lead
Panera Bread
10.2019 - 08.2022
Shift Leader
JH Foods
06.2018 - 06.2019
Tier 2 Representative
First Source
03.2018 - 06.2018
Customer Service Representative
First Source
09.2017 - 03.2018
Cashier
JH Foods
06.2014 - 09.2017
High School Diploma -
Goal Academy
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