Ashley Bailey
Reno,NV
Summary
Goal-oriented Front Desk Manager eager to improve team productivity and maximize guest satisfaction by accommodating guest request and needs. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
Hampton Inn & Suites Reno West
08.2022 - Current
- PROMOTED August 2022
- Conducted interviews
- Completed all hiring process for new hires
- Developed and implemented training for new hires to ensure policies are followed
- Host team meetings
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue is achieved
- Inventory/Ordering
- Ensure all departments are up to brand standards
- Managed customer complaints and rectified issues to complete satisfaction
- Responded to reviews on all social platforms
- Handling complaints within Corporate Cases
Front Desk Receptionist
Hampton Inn & Suites RenoWest
02.2019 - Current
- Greeting guests upon arrival and check in guest thoroughly within the location to accommodate needs throughout the duration of their stay
- Handle incoming and outgoing correspondence such as mail, food orders, guest supply, maintain files and records, data entry
- Multitasking -attending to present guest at the hotel, phone calls, emails, running amenities
Security Guard Officer
ESI Security Services
05.2017 - 02.2019
- Patrol the perimeter of the venue to protect attendees and prevent unauthorized people from attending for safety , responding to emergencies , crowd control .
Child Care Worker
Sports West Athletic Club
03.2016 - 05.2017
- Observe and monitor the safety of children ages 6 months - 12 years
- Conducting daily duties such as prepping meals, provide academic assistance, created-prepared guided age appropriate curriculum, maintained professional-yet warm relationships with families, assisted in providing potty training.
Education
Certifications And Licenses CPR/First Aid -
CPR First Aid
04.2025
ServSafe Alcohol -
Alcohol Awareness Training
05.2024
GED -
Northern Nevada Literacy Concil
Reno Nv04.2024
Skills
Customer service - Patience Attentiveness Adaptability Interpersonal Time Management Detail-Oriented Highly Organized Self Management - 5 years
Timeline
Front Desk Manager
Hampton Inn & Suites Reno West
08.2022 - Current
Front Desk Receptionist
Hampton Inn & Suites RenoWest
02.2019 - Current
Security Guard Officer
ESI Security Services
05.2017 - 02.2019
Child Care Worker
Sports West Athletic Club
03.2016 - 05.2017
Certifications And Licenses CPR/First Aid -
CPR First Aid
ServSafe Alcohol -
Alcohol Awareness Training
GED -
Northern Nevada Literacy Concil
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