Ashley Baker
Blue Springs,Missouri
Summary
Experienced Server with solid background in foodservice and customer service. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
14
14
years of professional experience
Work History
Server
Olive Garden Restaurant
Blue Springs, MO
09.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server/Trainer/Bartender/Host
Houlihans
05.2012 - 06.2017
Certified Trainer/Server/Host
Olive Garden
08.2010 - 04.2012
Education
Metropolitan Community College at Kansas City
05.2013
N/A in General Education -
Hickman Mills Highschool at Kansas City
05.2010
Skills
- Engage with guests to make them feel welcomed
- Handle cash transactions
- Open and Close the restaurant
- Nightly cleaning duties
- Correctly enter orders into computer systems
- Train new employees and managers in training (MIT)
- Coach current employees
- Expedite food to the correct table
- Food runner
- Upkeep restaurant maintenance
- Welcomed guests
- Handled two cash drawers
- Nightly closing and cleaning duties
- Answer telephone
- Took to go orders and reservations
- Trained new employees and MIT's
- Taught server classes
- Upheld the Olive Garden motto (We're all family here)
- Communication
- Problem Solving
- Empathy
- Patience
- Organization
- Time Management
- Active Listening
- Leadership
- Creativity
- Teamwork
- Social Skills
- Decision Making
Timeline
Server
Olive Garden Restaurant
09.2022 - Current
Server/Trainer/Bartender/Host
Houlihans
05.2012 - 06.2017
Certified Trainer/Server/Host
Olive Garden
08.2010 - 04.2012
Metropolitan Community College at Kansas City
N/A in General Education -
Hickman Mills Highschool at Kansas City