ASHLEY BALDWIN
Angel's Time LLC
Covington,GA
1
Certification
4
years of professional experience
Results-driven business leader with extensive experience in relationship building, enrollment growth, and operations management. Expertise in client relationship management, vendor coordination, and strategic problem-solving enhances organizational objectives. Committed to advancing Bright Minds Academy's mission through effective community engagement and sustainable growth strategies.
Work History
Pharmacy Technician & Digital Personal Shopper
1 Year- Delivered exceptional customer service in high-volume retail environment while managing digital orders and service requests. Resolved customer concerns proactively, maintaining professional communication standards across diverse customer base.
- Managed daily pharmacy operations, ensuring accurate prescription fulfillment and patient safety.
- Trained new pharmacy technicians on workflow processes and customer service standards.
- Collaborated with pharmacists to verify medication accuracy and resolve discrepancies.
CEO & Director of Operations
3 Years 5 Months- Founded and operated a government contracting firm providing educational supplies to school districts. Manage all aspects of business operations including client acquisition, relationship management, vendor coordination, and contract administration.
- Built and maintained long-term client relationships through consultative approach and consistent follow-through, understanding client needs and delivering tailored solutions that enhance retention and repeat business.
- Developed operational systems and processes from inception, including scheduling, communication protocols, vendor management, and documentation, creating scalable infrastructure that supports business growth.
- Managed procurement of educational supplies for government contracts.
Wealth Management Operations
1 Year 1 Month- Managed client relationships in financial services, ensuring confidentiality and attention to detail to enhance client trust. Coordinated with internal teams to resolve account issues, facilitating timely solutions and fostering client satisfaction through responsive communication.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Public Administration - State & Local Government
- Concentration: State & Local Government
- Cum Laude, Honor Roll
- GPA: 3.8 GPA
Bachelor of Arts - History & Political Science
Skills
Family engagement
Client Relationship Management
Vendor management
Process optimization
Administrative management
Contract Management
Customer relationship management
Budget oversight
Cross-departmental collaboration
Staff supervision
Strategic messaging
Enrollment & Family Relations
Certification
Currently Pursuing Tech Sales Certificate
ADDITIONAL QUALIFICATIONS
- Published Author of 4 Children's Books
- Demonstrated organizational and analytical skills
- Proven ability to thrive in dynamic, fast-paced environments
- Strong interpersonal and motivational abilities
Timeline
Pharmacy Technician & Digital Personal Shopper
Walmart
09.2025 - CurrentRead More
CEO & Director of Operations
Angel's Time LLC
04.2023 - CurrentRead More
Wealth Management Operations
Morgan Stanley
08.2022 - 09.2023Read More
Oakwood University
Bachelor of Arts from History & Political Science
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Argosy University
Master of Public Administration from State & Local Government
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