Victoria Picon
Mesquite
Summary
Dedicated mental health professional with extensive experience in therapeutic support and patient care, specializing in crisis intervention techniques to effectively address diverse patient needs. Proficient in therapeutic communication and fostering a supportive, empathetic environment that promotes mental well-being. Certified ABA therapy practitioner skilled in implementing evidence-based strategies to drive positive behavioral changes and enhance skill development. Strong collaborator focused on achieving measurable outcomes, complemented by a solid background in administrative excellence and customer service, ensuring seamless operations and high client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Assistant/Receptionist
D. Lopez Framing LLC
11.2020 - Current
- Coordinated response strategies for incoming calls to ensure timely assistance and support.
- Organized and coordinated appointment scheduling and calendar management.
- Maintained an orderly and professional front desk environment, facilitating efficient operations and positive first impressions.
- Executed data entry, report generation, and guest information record updates using advanced computer systems.
- Managed screening of phone calls and emails, prioritizing messages and responding on behalf of the executive as necessary.
- Organized and curated meeting agendas, presentations, and supporting documents to enhance meeting efficiency and productivity.
- Administered accurate tracking of receipts and reconciliation of expenses to facilitate prompt reimbursement processing.
- Devised and executed time management strategies to enhance overall productivity.
- Coordinated responses to inquiries from clients, customers, and vendors, ensuring timely and effective issue resolution.
Bilingual Social Skills Coach & Educator
Center for Brain Health
11.2023 - 09.2025
- Supported execution of tailored treatment plans to enhance patient care and adherence to professional standards.
- Facilitated individualized support for students with special needs by adapting instructional materials and strategies.
- Engaged with social coaches to share resources and innovative ideas aimed at improving teaching strategies.
- Collaborated in professional development workshops focused on advancing knowledge of contemporary teaching methodologies and strategies.
- Crafted and implemented innovative lesson plans that addressed various learning preferences and fostered an inclusive classroom environment.
- Designed and applied effective behavior management approaches to cultivate an encouraging and efficient educational atmosphere.
- Implemented technology-driven resources in educational activities to promote and develop critical thinking skills among students.
- Designed and implemented comprehensive treatment strategies to address individual client goals.
- Analyzed patient data through assessments and evaluations to inform effective diagnoses and interventions.
- Administered a portfolio of clients, consistently delivering superior quality of care and support.
- Employed active listening skills to enhance client rapport and understanding.
- Employed problem-solving techniques to guide clients in identifying effective solutions.
Bilingual Mental Health Educator/ Specialist
Community Does It
07.2023 - 09.2025
- Engaged with a multidisciplinary team of healthcare professionals to streamline care coordination and enhance client treatment outcomes.
- Managed client record maintenance to uphold compliance with legal and ethical requirements.
- Delivered crisis intervention services to individuals facing acute mental health crises and suicidal ideation.
- Developed educational materials and sessions to empower clients with coping strategies and self-care techniques for improved well-being beyond therapeutic settings.
- Engaged in ongoing supervision meetings with senior therapists to enhance clinical skills and address case discussions.
- Managed client relationships and maintained adherence to documentation deadlines to support operational efficiency.
- Provided culturally sensitive counseling services by tailoring therapeutic approaches to address the unique needs of diverse populations.
- Educated client families on mental health conditions, fostering informed discussions and supportive environments.
- Facilitated workshops and presentations on mental health topics for community organizations and educational institutions.
- Attended workshops and training sessions to acquire up-to-date insights on innovative research and effective therapeutic methodologies.
- Collaborated with clients to identify and implement healthy coping techniques for stress, anxiety, and depression management.
Bilingual Registered Behavior Therapist (RBT)
Texas ABA & Child Development Services
12.2019 - 11.2022
- Assessed client requirements and crafted targeted behavior intervention plans (BIPs) to address unique challenges and promote goal achievement.
- Employed ABA strategies to teach and reinforce essential skills in communication, social interaction, and daily living activities.
- Tracked and recorded client skill acquisition and behavioral changes over time during therapy sessions to inform ongoing therapeutic interventions.
- Coordinated efforts with speech therapists, occupational therapists, and psychologists to create and implement detailed treatment plans.
- Conducted therapeutic sessions tailored to client needs in multiple locations, including residential, educational, and clinical environments.
- Collaborated in the execution of functional behavior assessments (FBAs) to analyze and address underlying factors contributing to challenging behaviors.
- Designed and applied behavior management strategies focused on reducing problem behaviors while encouraging constructive alternatives.
- Engaged with individuals with autism spectrum disorder (ASD) and other developmental disabilities, applying patience and empathy to enhance communication and understanding.
- Led the incorporation of visual supports, structured schedules, and task analyses into therapy sessions, enhancing educational experiences for clients with ASD and similar conditions.
- Engaged in ongoing supervision meetings with board certified behavior analysts (BCBAs) to assess client development and obtain strategic treatment guidance.
- Managed comprehensive documentation processes for session notes, progress reports, and incident reports to uphold organizational compliance.
- Championed client advocacy by collaborating with school personnel and community organizations to enhance access to educational services for individuals with special needs.
- Partnered with families to deliver training on behavior management strategies, promoting consistency across various environments.
- Attended workshops and training sessions to stay informed about emerging trends and effective methodologies in ABA therapy.
- Designed and facilitated play-based therapeutic activities to foster skill acquisition through naturalistic interactions.
Education
Master of Science -
University of North Texas
Denton, TX05.2023
Bachelor of Science -
The University of Texas At Arlington
Arlington, Texas, TX12.2020
Associate of Science -
Eastfield College
Mesquite, TX05.2018
High School Diploma -
Poteet High School
Mesquite, TX05.2015
Skills
- Effective time management
- Strong organizational skills
- Reliable work commitment
- Focused listening techniques
- Innovative problem-solving
- Effective problem solver
- Strong organizational skills
- Efficient appointment management
- Administrative coordination
- Maintaining confidentiality
- Data organization and archiving
- Data file management
- Skilled in Microsoft Office tools
- Adaptable work hours
- Experience in child supervision
- Advanced language skills
- Strategic project planning
- Data analysis expertise
- Proficient in advanced computer applications
- Organizing and preparing meetings
- Calendar management proficiency
- Social skills development
- Individualized treatment planning
- Crisis management
- Applied behavior analysis
- Behavioral assessment
- Teamwork
- Problem-solving
- Clinical documentation
- Family engagement
- Anxiety management
- Mental health first aid
- Psychoeducational delivery
- Cognitive behavioral therapy principles
- Case documentation
- Patient advocacy
- Data confidentiality
- Group therapy facilitation
- Therapeutic communication
- Family support and assistance
- Experience with autism spectrum
Certification
- Driver's License
- RBT Certification
- First Aid Certification
- CPR Certification
Languages
English
Spanish
Timeline
Bilingual Social Skills Coach & Educator
Center for Brain Health
11.2023 - 09.2025
Bilingual Mental Health Educator/ Specialist
Community Does It
07.2023 - 09.2025
Personal Assistant/Receptionist
D. Lopez Framing LLC
11.2020 - Current
Bilingual Registered Behavior Therapist (RBT)
Texas ABA & Child Development Services
12.2019 - 11.2022
Master of Science -
University of North Texas
Bachelor of Science -
The University of Texas At Arlington
Associate of Science -
Eastfield College
High School Diploma -
Poteet High School