Julia Lira Syme

I handled personalized shopping, organized and packed orders, ensuring quality service for customers. Verified order accuracy and answered phone calls to address questions and resolve complaints. Collaborated with the team to achieve daily goals and maintain a high standard of customer service.

• My job as a Mental Health Technician was to coach, teach and mentor students who have psychiatric disorders by being a positive role model while providing close supervision. Crisis intervention and verbal de-escalation were part of my job, as well as ensuring that students were meeting defined daily goals, including hygiene, activities, education & therapy meetings.
• Observed and documented changes in patient behavior and reported any significant changes to the clinical team.

• Developed individualized therapeutic interventions based on diagnosis and best practices in the field of mental health counseling.
• Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
• Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.

• Observed therapy sessions and documented patient progress.
• Provided supportive counseling services to individuals, couples, families, and groups.
• Collaborated with interdisciplinary team members to ensure successful outcomes for clients.