Ashley Banach
Healthcare and customer service professional experienced in patient coordination, medical records, and high-volume call center operations. Skilled in building rapport, verifying sensitive information, resolving inquiries, and maintaining accurate records. Strong communication, problem-solving, and organizational skills with a commitment to patient confidentiality, excellent customer service, and positive healthcare outcomes.
Work History
Front Desk Medical Receptionist
2 Years• Provide professional, compassionate customer service
• Manage incoming calls, schedule appointments, and communicate relevant information to patients and healthcare staff.
• Collect, verify, and update required documentation with a high level of accuracy.
• Coordinate communication between patients and medical staff to support effective coordination of care.
• Balance multiple administrative responsibilities while maintaining accuracy, professionalism, and efficient workflow.
• Process patient payments, respond to billing inquiries, and assist with resolving administrative concerns.
• Handle sensitive patient information responsibly while following HIPPA requirements and established office procedures.
- MS Office, including basic word processing, Excel Spreadsheets, and database software application skills.
- Advanced internet research skills, including familiarity with social media
Unit Secretary/Medical Assistant/Medical Receptionist
5 Months- Proficiently applying computer skills and engaging with customers/Patients simultaneously.
- Integrate new and evolving knowledge into daily work and use multiple resources and tools to complete daily tasks.
- Complete work with high accuracy, attention to detail, and follow-through.
- Maintain flexibility to accommodate staffing needs regardless of the hours or days.
- Medical terminology and advanced health screening experience
- Manage incoming calls, schedule appointments, and communicate relevant information to patients and healthcare staff.
Medical Assistant/Medical Records/Call Center Representative
1 Year 6 Months- Scheduled appointments and coordinated patient flow to support timely rooming and visit readiness.
- Assisted physicians during examinations and procedures, prepared exam rooms, and stocked necessary supplies.
- Documented visit notes, educated patients on treatment plans, and explained medication instructions to support adherence.
- Registered new patients, verified demographic information, and coordinated prescription requests with pharmacies.
- Processed insurance claims, updated coverage details, supported Medical billing and administrative support, and handled payment processing.
- Managed a high volume of challenging file types
- Medical Terminology and advanced healthcare screenings
- Experience with digital social platforms and social media applications