Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Bandy

Amarillo,TX

Summary

Highly motivated and dependable professional with a strong work ethic and proven ability to adapt quickly in fast-paced environments. Skilled in communication, problem-solving, and working collaboratively with teams to achieve goals. Committed to delivering high-quality results and continuous improvement in any role.

Overview

11
11
years of professional experience

Work History

Rural Mail Carrier

United Sates Postal Service
09.2024 - Current
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Organized mail ahead of delivery runs for correct routing.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.

Credit & Collections Agent

Xcel Energy
02.2023 - 09.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Sunglass Specialist

Dillard's
06.2022 - 02.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Used all tools to clean and fix any pair of sunglasses needed.
  • Attend to all guest to help get the perfect pair of sunglasses.

Head Cashier

Academy Sports + Outdoors
11.2019 - 06.2022
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Front Of House Manger

Chick-Fil-A
08.2014 - 11.2019
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.

Education

High School Diploma -

Amarillo High School/Home-School
Amarillo, TX
05-2016

Skills

  • Dependable
  • Goal orientated
  • leadership
  • customer service

Timeline

Rural Mail Carrier

United Sates Postal Service
09.2024 - Current

Credit & Collections Agent

Xcel Energy
02.2023 - 09.2024

Sunglass Specialist

Dillard's
06.2022 - 02.2023

Head Cashier

Academy Sports + Outdoors
11.2019 - 06.2022

Front Of House Manger

Chick-Fil-A
08.2014 - 11.2019

High School Diploma -

Amarillo High School/Home-School

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