Ashley Banks-Smith
Birmingham
Summary
Results-oriented Customer Service Professional with a strong background in dispatch and effective communication skills. Proven experience in high-pressure environments, driving team success through problem-solving and goal achievement. Excited to leverage expertise in a remote customer service role to enhance client satisfaction and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Mail Carrier
United States Postal Service
Birmingham
08.2023 - Current
- Delivered mail and packages to residential and commercial addresses with attention to detail.
- Organized and prepared mail and packages for timely delivery along designated routes.
- Managed special deliveries, ensuring accurate handling of registered mail, certified mail, and express shipments.
- Resolved customer delivery issues and ensured satisfaction through friendly service.
- Maintained accurate records of deliveries and pickups, facilitating efficient operations.
- Adhered to safety protocols, including safe driving practices and handling of hazardous materials.
Control Room Operator
Jefferson County Sheriff's Office
Bessemer
06.2020 - 08.2023
- Monitored security systems, including surveillance cameras and alarm systems, enhancing facility safety and incident response.
- Coordinated communication systems (radios, intercoms) to streamline emergency responses and support operational effectiveness.
- Liaised with staff and emergency services during incidents such as fights and medical emergencies, ensuring timely and effective resolution.
- Managed access control, ensuring only authorized individuals had access to restricted areas.
- Maintained logs and records of daily activities, incidents, and irregularities for compliance and reporting purposes.
Public Safety Dispatcher
Fairfield City
Fairfield
07.2018 - 06.2020
- Coordinated emergency response by dispatching police, fire, and medical personnel according to priority, ensuring prompt assistance in critical situations.
- Managed radio communication protocols and utilized local geography knowledge to facilitate timely response times.
- Maintained calm, focused communication during emergencies to effectively manage crisis situations and support responders.
- Provided pre-arrival instructions to callers in critical situations, ensuring effective emergency handling.
Cashier
Walmart
Fairfield
05.2012 - 09.2015
- Accurately processed cash, credit, and debit transactions, ensuring correct change and payment processing.
- Delivered outstanding customer service by greeting customers, answering questions, and assisting with product needs.
- Resolved customer complaints and inquiries professionally, improving overall customer satisfaction.
- Bagged items efficiently, enhancing customer-friendly checkout experience.
- Maintained store upkeep, ensuring clean and organized checkout area.
Education
High School Diploma -
Huffman High School
Birmingham, Alabama07-2011
Skills
- Route optimization
- Money Handling
- Attention to Detail
- Time Management
- Multitasking
- Calm Under Pressure
- Customer Service
- Communication
- Technology
Additional Information
Available for remote work and adaptable to different schedules and shifts., Strong commitment to maintaining a high standard of professionalism and integrity., Eager to contribute to a company's success by delivering excellent customer service.
Timeline
Mail Carrier
United States Postal Service
08.2023 - Current
Control Room Operator
Jefferson County Sheriff's Office
06.2020 - 08.2023
Public Safety Dispatcher
Fairfield City
07.2018 - 06.2020
Cashier
Walmart
05.2012 - 09.2015
High School Diploma -
Huffman High School