Nivia Cespedez
Enbridge
Farmington,UT
12
Years of experience
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Mail Carrier
4 Years 7 Months- Delivered incoming mail to ensure timely communication across Dominion Energy and Enbridge office locations.
- Verified address accuracy and delivery locations to ensure secure distribution of sensitive documents.
- Sorted interoffice mail, packages, and correspondence to facilitate accurate and efficient routing.
- Collected outgoing mail from departments and prepared shipments for pickup.
- Communicated delivery delays and mailbox issues to facility contacts.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Delivered services to customer locations within specific timeframes.
Collection Agent
5 Months- Executed inbound/outbound calls to assist customers with overdue payments and negotiated payment arrangements.
- Contacted consumers regarding overdue accounts for recovery firm portfolios.
- Negotiated payment arrangements within company guidelines and compliance rules.
- Reviewed account histories, balances, and correspondence for collections follow-up.
Courier Delivery Driver/ Dispatcher
1 Year 6 Months- Delivered products to hospitals and clinics daily, ensuring timely pickups of tests for return to Central Lab.
- Picked up and delivered supply chain center shipments across assigned routes.
- Verified packages against manifests before leaving Intermountain distribution dock.
- Loaded and secured parcels for safe transport within supply chain operations.
Customer Service Rep.
11 Months- Resolved card inquiries for USAA customers at service center, ensuring timely and effective support
- Answered customer calls and chats using Teleperformance service standards.
- Resolved billing, account, and order questions through CRM tools.
- Documented customer interactions in Teleperformance case systems.
Driver
1 Month- Transported items from warehouse to customers, ensuring timely and accurate deliveries
- Delivered parcels across local routes for Salt City Courier
- Picked up outgoing shipments from businesses and residences
- Loaded packages into delivery vehicle for scheduled stops
Flex Security Guard
1 Year 2 Months- Secured assigned area through proactive monitoring and response to incidents. Filled in for team members during absences to maintain operational continuity. Train other officers in all aspects of job duties
- Patrolled Securitas Security Services sites and monitored entrances for unauthorized access.
- Verified visitor credentials and maintained secure access control at entry points.
- Responded to alarms, incidents, and emergencies using company security procedures.
Customer Service Rep
2 Years 8 Months- Student Loans-Handled incoming calls from students seeking financial advice, guiding them toward optimal financing options. Educating students on the best means of financing their education. Assisted team lead with projects, supporting student job skill development through targeted resources. and Managed time effectively to meet project deadlines while participating in meetings with headquarters and management.
- Responded to cardmember inquiries using Discover Financial Services service standards.
- Resolved account questions about payments, balances, and billing concerns.
- Processed payment arrangements and account changes in service systems.
Education
High School Diploma
Skills
Mail sorting
Package handling
Route optimization
Delivery optimization
Address verification
Delivery tracking
Route planning
Routing software
Time management
Multitasking
Attention to detail
Problem solving
Teamwork
Critical thinking
LANGUAGES
English
Timeline
Mail Carrier
Enbridge
04.2022 - CurrentRead More
Collection Agent
Complete Recovery Corp
11.2021 - 04.2022Read More
Courier Delivery Driver/ Dispatcher
Intermountain Supply Chain Center
03.2020 - 09.2021Read More
Customer Service Rep.
Teleperformance
04.2019 - 03.2020Read More
Driver
Salt City Courier
02.2019 - 03.2019Read More
Flex Security Guard
Securitas Security Services
06.2017 - 08.2018Read More
Customer Service Rep
Discover Financial Services
10.2014 - 06.2017Read More
Bountiful High School
High School Diploma
Read More