Ashley Barlow

Inbound calls, providing exceptional service to customers in need of assistance.

Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.

Mentored new team members, ensuring smooth onboarding and integration into the department.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.