Ashley Barriger
Lakewood,WA
Summary
Dynamic Shift Manager at Wingstop Restaurant with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and conflict resolution, I successfully implemented a customer feedback system that boosted loyalty. My strong decision-making and mentoring abilities foster a motivated workforce, ensuring operational excellence and compliance with safety standards.
Overview
3
3
years of professional experience
Work History
Shift Manager
Wingstop Restaurant
Lakewood, WA
10.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Scheduled staff to establish adequate coverage during peak business hours.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Education
High School Diploma -
Tacoma Online
Tacoma, WA06.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Staff training and onboarding
- Inventory control
- Staff development
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Hiring and recruiting
- Performance reviewing
- Equipment troubleshooting
- Schedule oversight
- Supply ordering
- Verbal and written communication
- Team building
- Compliance
- Scheduling expertise
- Policy administration
- Reporting and documenting
- Shift leadership
- Shift checklists
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
- Staff supervision
- Coaching and mentoring
- Team collaboration and leadership
- Safety procedures
- Work Planning and Prioritization
- Assigning work
- Shift scheduling
- Performance monitoring
- Conflict resolution
- Quality control
- Worker training
- Performance improvement
- Work area inspection
- Workflow Analysis
- Continuous improvements
- Production planning
- Product assembly
Timeline
Shift Manager
Wingstop Restaurant
10.2021 - Current
High School Diploma -
Tacoma Online