Ashley Batista
New York,NY
Summary
Luxury sales specialist and floor lead with 6+ years in high-end retail, skilled in client engagement, product merchandising, and brand presentation.
Passionate about fashion branding and merchandising, I’m looking to transition into roles where I can merge front-line retail experience with creative strategy to enhance brand identity and customer experience.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Officina Profumo- Farmaceutica di Santa Maria Novella
New York, NY
11.2022 - Current
- Welcome clients and provide assistance upon their arrival.
- Showcase expertise in current products and upcoming launches.
- Drive sales through personalized service and visual storytelling.
- Boost product sales by effectively upselling and cross-selling to fulfill monthly quotas.
- Deliver thorough assistance to clients, ensuring all product questions were answered.
Receptionist/ Merchandising Liaison
RWN Management/ Carolyn Rowan Collection
New York, NY
12.2022 - 03.2023
- Kept office food and supplies fully stocked.
- Oversaw inventory and ensured timely replenishment of office essentials and refreshments.
- Facilitated efficient use of conference spaces through strategic meeting coordination.
- Ensured cleanliness and organization of kitchen and conference rooms.
- Directed mail to appropriate recipients.
- Managed and screened all incoming calls.
- Managed distribution of packages and mail.
- Attached hang-tags to merchandise efficiently.
Business Development Center Representative
Alfa Romeo Maserati of Manhattan
New York, NY
11.2019 - 12.2021
- Achieve monthly profitability targets and KPI's. Contribute to the annual revenue goals.
- Consistently seek to expand the clientele base utilizing an elevated prospecting, approach, and pitch technique. Cultivate strong communication. Conduct daily call quotas to schedule and confirm appointments.
- Develop a returning buyer base to upgrade vehicles.
- Complete vehicle inquiry submissions via CRM system. Work with the compliance team and management to resolve issues within a 24-48 hours time frame.
- Participate in quarterly consumer satisfaction and retention training.
Receptionist
Alfa Romeo Maserati of Manhattan
New York, NY
01.2019 - 11.2019
- Supported the dealership sales and service team members.
- Maintained, organized and kept a well stocked showroom to uphold the luxury standard of the company brand.
- Executed heavy switchboard tasks effectively.
- Demonstrated thorough knowledge of departmental structures and procedures to address issues effectively.
- Facilitated customer assistance and organized refreshments.
- In charge of daily office operations. Opened/ closed the office and scheduled appointments with prospective clients.
- Promoted to Business Development Center Representative.
Production Manager Assistant - Summer Intern
Tracy Reese
New York, NY
05.2017 - 09.2017
- Assembled client swatch books. Placed and tracked international garment orders.
- Created seasonal databases for apparel items and recorded line sheets.
- Facilitated sample sale process by selecting in-factory stock for in-store displays and purchases.
Education
Bachelor of Science - Business, Fashion Merchandise
Johnson & Wales University
Providence, RI11.2018
Skills
- Client engagement
- Conflict resolution
- Time management
- Proficient in Microsoft suites
- Proficient in Google apps
- Proficient in Photoshop
Timeline
Receptionist/ Merchandising Liaison
RWN Management/ Carolyn Rowan Collection
12.2022 - 03.2023
Sales Specialist
Officina Profumo- Farmaceutica di Santa Maria Novella
11.2022 - Current
Business Development Center Representative
Alfa Romeo Maserati of Manhattan
11.2019 - 12.2021
Receptionist
Alfa Romeo Maserati of Manhattan
01.2019 - 11.2019
Production Manager Assistant - Summer Intern
Tracy Reese
05.2017 - 09.2017
Bachelor of Science - Business, Fashion Merchandise
Johnson & Wales University