Ashley Baynes
Glade Spring,VA
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
19
19
years of professional experience
Work History
Owner
Miss A Travel and Vacations
Glade Spring, VA
03.2025 - Current
Assistant Store Manager
Walmart/Sam's Club
Salem, VA
04.2007 - 04.2016
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service standards and inventory management.
- Coordinated employee schedules to optimize staffing during peak hours.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Monitored sales trends and provided input for merchandising strategies.
- Collaborated with department managers to streamline workflows and improve efficiency.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Education
Franklin County High School
Rocky Mount, VASkills
- Customer Service
- Ability to perform various Job duties
- Inventory management
- Flexibility and ability to work any time
Languages
English
Full Professional
A1
Timeline
Owner
Miss A Travel and Vacations
03.2025 - Current
Assistant Store Manager
Walmart/Sam's Club
04.2007 - 04.2016
Franklin County High School