Ashley Beaty
Kansas City,MO
Summary
Skilled Office Specialist with expertise in collections and success in improving accounts receivable functions and performance.
Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts.
Excited to bring talent to team offering opportunities for growth and advancement.
Overview
16
16
years of professional experience
Work History
Disability Advocate for Special Needs Children
Self Employed
04.2015 - Current
- Coordinated with specialists and tutors to ensure children's academic goals were met.
- Collaborated with teachers and staff to ensure children were meeting IEP goals.
- Assisted with writing IEP goals based on child's disabilities.
- Closely monitored the social, behavioral, and academic progress of children.
- Consulted with teachers, tutors, and specialists via email to seek services for children.
Collector 2, Mid Stage
Commerce Bank
07.2014 - 03.2015
- Worked on Inbound, and outbound calls.
- Experience working on a dialer and manual calls, for mid stage collections.
- Handled past due installment loans, and home equity accounts. My job was to collect on accounts ranging from 32-60 days past due.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiate payment plans to resolve delinquencies, educate the customer regarding account and credit. Meeting service quality and collections goals.
- Investigated accounts with balance errors.
- Helped train new employees
Escalation Specialist
Citi
12.2006 - 07.2013
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Accountable and dependable as an Escalation Specialist to help peers work accounts.
- Outstanding verbal and written communication skills, detail oriented.
- Worked on multiple projects at once.
- Highly reliable with good time management skills.
- Used good judgment when making decisions on accounts from a wide range of portfolios.
- Proficient in word and Excel.
- Able to work independently as well as working as a team.
Education
High School Diploma -
North Kansas City High School
Kansas City, MO05.2006
Skills
- Knowledgeable working with excel, spreadsheets, Microsoft word
- resolving complex servicing issues
- Inbound and outbound calls
- Meeting service quality and collections goals
- Successfully handle escalated interactions with customers
- Performing computations such as addition, subtraction, multiplication and division correctly when
determining arrangements, settlements and repayments - Operated a personal computer
- Skills with typing, faxing, and emailing correspondence daily
Timeline
Disability Advocate for Special Needs Children
Self Employed
04.2015 - Current
Collector 2, Mid Stage
Commerce Bank
07.2014 - 03.2015
Escalation Specialist
Citi
12.2006 - 07.2013
High School Diploma -
North Kansas City High School