Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edly Calixte

Quincy,MA

Summary

Dedicated and dynamic professional with a solid track record in customer service and digital sales, currently pursuing a Bachelor of Arts in Economics. Proven ability to manage high-volume customer interactions with a focus on satisfaction and retention, as evidenced by my role as a Customer Representative at Mercedes-Benz. Skilled in navigating and utilizing various operating systems and productivity software, I bring a strong technical acumen to efficiently handle administrative duties, showcased during my time as a Dental Receptionist. Successfully launched and operated an online venture that generated substantial revenue through strategic sales and marketing of virtual items, demonstrating entrepreneurial drive and a keen understanding of digital marketplaces. Committed to continuous learning and excellence, I offer a blend of analytical prowess, customer service expertise, and a passion for technology and sales.

Overview

3
3
years of professional experience

Work History

Mercedes-Benz Customer Representative (Hybrid)

Teleperformance USA
01.2022 - Current
  • Handle inbound customer service calls with a focus on problem resolution and customer satisfaction, while maintaining detailed records of customer interactions in the CRM system.
  • Educate customers on the latest Mercedes-Benz products and services, enhancing their ownership experience and fostering brand loyalty.
  • Manage and resolve customer complaints with a calm and professional demeanor, ensuring that every customer feels heard and valued.
  • Schedule service appointments and follow up with customers to confirm upcoming visits and discuss any preliminary service needs.
  • Used systems like Excel, Compass, MMCR, Sirius, Microsoft Teams to prepare memos, correspondence and reports.
  • Earned a promotion to an all-remote role within three months of employment, in recognition of exceptional performance and adaptability, preceding my relocation to Quincy, MA.
  • Greet customers entering the dealership, offering assistance and directing them to the appropriate department or staff member.

Dental Receptionist

West Roxbury Dental Arts
12.2023 - 02.2024
  • Handled patient check-in and check-out processes smoothly, including insurance verification and payment processing.
  • Maintained patient records with accuracy and confidentiality, ensuring compliance with HIPAA regulations.
  • Coordinated communication between patients, dentists, and other staff to facilitate effective treatment planning and patient satisfaction.
  • Provided exceptional customer service, resolving patient inquiries and concerns with empathy and professionalism.

Digital Resale Operation

06.2022 - 03.2023
  • Initiated and operated a venture focused on buying and reselling virtual items, achieving $210,000+ in sales within 17 months by identifying market opportunities, effective negotiations, and understanding customer demand.
  • Successfully marketed and sold virtual items to a diverse customer base, adapting sales strategies to meet the varying needs and preferences of individual buyers in the digital marketplace.
  • Adapted and refined sales strategies in response to increased competition in the digital marketplace, leveraging professionalism and quick delivery to maintain a competitive edge and sustain revenue growth.

Volunteer

Family Thrift Stores
01.2021 - 10.2021
  • Assisted with special events or programs at the thrift store.
  • Assisted in sorting, pricing, and organizing merchandise to maintain an appealing store layout and facilitate inventory management.
  • Provided excellent customer service, assisting shoppers in locating items, answering questions, and ensuring a positive shopping experience.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Managed the donation area, greeting donors, and providing receipts for their contributions.

Education

Bachelor of Arts - Economics

University of Massachusetts - Boston
Boston, MA
06.2028

Associate of Arts - Transfer Economics Major

Broward College
Fort Lauderdale, FL
08.2024

High School Diploma -

Championship Academy High School
3020 NW 33rd Ave, Lauderdale Lakes, FL 33311
05.2022

Skills

  • Knowledgeable about common cybersecurity threats and best practices to protect computer systems and data
  • Extensive experience working with various operating systems, including Windows, macOS, and Linux
  • Strong knowledge of popular productivity software such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides) Skilled in creating and editing documents, spreadsheets, presentations, and collaborating online
  • Able to listen and work under pressure
  • Was able to make decent income reselling and working online, At the time I was self-employed
  • Able to quickly learn and adapt to new technologies, software
  • Able to analyze complex technical issues and break them down into manageable components

Languages

English
Native or Bilingual
Creole
Native or Bilingual
French
Limited Working

Timeline

Dental Receptionist

West Roxbury Dental Arts
12.2023 - 02.2024

Digital Resale Operation

06.2022 - 03.2023

Mercedes-Benz Customer Representative (Hybrid)

Teleperformance USA
01.2022 - Current

Volunteer

Family Thrift Stores
01.2021 - 10.2021

Bachelor of Arts - Economics

University of Massachusetts - Boston

Associate of Arts - Transfer Economics Major

Broward College

High School Diploma -

Championship Academy High School

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Edly Calixte