Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

John Kerving Klausensky Lubin

Orlando,FL

Summary

I am actively seeking an opportunity to launch my IT career with a forward-thinking company. My passion for learning, coupled with exceptional listening and IT skills, makes me well-equipped to excel in a dynamic and fast-paced environment. I possess excellent social skills and am adept at managing communication in multiple languages. Committed to constant improvement, I am currently working towards obtaining my CompTIA A+ And Network+ certificate and have already completed 168 hours of rigorous training. With a proven track record of customer interaction from my previous role as a server, I am now eager to channel my passion for technology into a successful and rewarding IT.

Overview

9
9
years of professional experience

Work History

Freelancer It Support

06.2015 - Current
  • Disassembling computers and changing hardware parts like memory , grafic card , and hard drive .
  • assisting neighbors with virus removal by scanning with computer malware and opening the system through safe mode.
  • upgrading neighbor machine from windows 7 to windows 10 or latest with media microsoft tools .
  • troubleshoot wifi issues for neighbor by ruining CMD on the command line
  • troubleshoot IT issues for neighbor by using TeamViewer
  • helping neighbor add wifi printer to his computer
  • training at home by watching professor Mike Meyes comptia A+ course on udemy

Education

High School Diploma -

Norwood High School
Norwood, MA
06.2017

Entry Level Network Technician -

Netcom Learning
01-2023

Associate of Arts - Computer Science

Valencia College
Orlando, FL
01-2028

Skills

  • Technical Proficiency: Strong understanding of computer systems, hardware, and software is crucial This includes familiarity with various operating systems (Windows, macOS, Linux), common software applications, and troubleshooting techniques
  • Problem-Solving Skills: Ability to diagnose issues accurately and develop effective solutions quickly This involves critical thinking and analytical skills to identify the root cause of technical problems
  • Communication Skills: Excellent verbal and written communication skills to clearly and effectively explain technical issues and solutions to non-technical users Active listening skills are also important to understand user problems
  • Customer Service Orientation: A strong focus on providing excellent customer service, demonstrating patience, empathy, and professionalism when dealing with users' issues
  • Knowledge of AI and Automation Tools: Familiarity with AI-driven help desk tools and automation software This includes understanding how to utilize chatbots, automated ticketing systems, and AI-based diagnostics to improve efficiency and response times
  • Time Management and Multitasking: Ability to manage multiple tasks and priorities in a fast-paced environment This includes efficiently handling multiple help desk tickets and managing time effectively to resolve issues promptly
  • Documentation and Reporting Skills: Proficiency in documenting issues, solutions, and user interactions accurately for future reference and continuous improvement This also includes generating reports on common issues and help desk performance metrics
  • Team Collaboration: Ability to work well in a team environment, sharing knowledge and supporting colleagues to ensure collective success in resolving user issues
  • Adaptability and Learning Agility: Willingness to continuously learn and adapt to new technologies, tools, and procedures Staying updated with the latest trends and advancements in the IT and AI fields
  • Security Awareness: Understanding of basic cybersecurity principles to protect user data and maintain system security This includes recognizing potential security threats and knowing how to address them

Languages

English
Full Professional
Haitian creole
Native/ Bilingual
French
Full Professional

Timeline

Freelancer It Support

06.2015 - Current

High School Diploma -

Norwood High School

Entry Level Network Technician -

Netcom Learning

Associate of Arts - Computer Science

Valencia College

Similar Profiles

CREATE PROFILE
John Kerving Klausensky Lubin