Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Ascension MyHealth Urgent Care
(Front and Back Office-Medical Assistant)
Washington, MI
06.2023 - Current
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Assisted back office patient processes to reduce office wait times.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Measured vital signs and took medical histories to prepare patients for examination.
Registered new patients into practice management software program accurately entering demographic information, medical history, allergies and all patient medications.
Administered rapid tests for COVID, strep, influenza, RSV etc. to help clinical staff assess conditions.
Performed all necessary blood draws, XRAY's, urine testing, splinting or EKG testing.
Macomb Pulmonary and Sleep Institute
(Front and Back Office- Medical Assistant)
Roseville, MI
02.2019 - 04.2023
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Assisted back office patient processes to reduce office wait times.
Processed orders for medical supplies and lab equipment.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Teller Manager-
Citizens Bank
Clinton Township, MI
04.2018 - 03.2020
Managed teller staff schedules while ensuring adequate coverage at all times.
Maintained relationships with customers through ongoing communication about products and services available.
Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
Created reports detailing transactions, deposits, withdrawals, and other banking activities for management review.
Controlled cash and carried out cash use forecasting to maximize availability while minimizing risk.
Certified Nursing Assistant-
Martha T Berry Medical Care Facility
Mount Clemens, MI
09.2012 - 12.2017
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Helped residents walk with or without self-help devices.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Provided physical support to assist patients with bathing, dressing and toileting.
Education
Certified - Medical Assistant
Ross Medical Education Center
Lansing, MI
06-2015
Certified - Nursing Assistant
Macomb Community College
Warren, MI
03-2012
High School Diploma -
Clintondale High School
Clinton Township, MI
06-2008
Skills
HIPAA Compliance
Injections and TB testing
Medical Terminology
Patient Assessments and Scheduling
Electrocardiography (EKG)-Set up and Monitoring
Proper Sterilization Techniques
Wound Care and Irrigation
Lab Specimen Collection and Processing
Respiratory Equipment Utilization
Direct/Indirect Patient Care
CPR
Medical Records Management
Vital Sign Monitoring
Catheter Change and Preparation
Venipuncture and Phlebotomy
Medical Billing/Data Entry
Timeline
Ascension MyHealth Urgent Care
(Front and Back Office-Medical Assistant)
06.2023 - Current
Macomb Pulmonary and Sleep Institute
(Front and Back Office- Medical Assistant)
02.2019 - 04.2023
Teller Manager-
Citizens Bank
04.2018 - 03.2020
Certified Nursing Assistant-
Martha T Berry Medical Care Facility
09.2012 - 12.2017
Certified - Medical Assistant
Ross Medical Education Center
Certified - Nursing Assistant
Macomb Community College
High School Diploma -
Clintondale High School
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