Lynda Smithers
West Des Moines
Summary
Experienced and compassionate healthcare leader with 25+ years of progressive experience in urgent care, family practice, and mental health services. Proven expertise in multi-site operations, team development, clinical supervision, and regulatory compliance. Committed to delivering high-quality, patient-centered care and driving performance excellence across healthcare systems.
Overview
29
29
years of professional experience
Work History
Regional Administrator - Urgent Care Operations
Premier Health LLC
09.2021 - Current
- Direct leadership of site managers and clinical leads across multiple urgent care locations to ensure high-performing, patient-centered care.
- Monitor and manage staffing, scheduling, and productivity to align with fluctuating patient volume.
- Ensure full compliance with OSHA, CLIA, Premier Accreditation standards, and internal policies.
- Analyze key performance indicators such as wait times, patient satisfaction, and cost per visit to guide continuous improvement.
- Partner with clinical and executive leadership to implement safety and quality initiatives.
- Oversee EPIC system implementation, SARS access, workflow optimization, and staff training programs.
- Lead full-cycle recruitment, onboarding, and team development to support a collaborative work culture.
- Manage budgeting, cost containment, and inventory strategies to maximize operational efficiency.
- Resolve patient, staff, and provider concerns with diplomacy and professionalism.
Clinical Manager / Supervisor - Family Practice, Urgent Care, Pediatrics
Mercy Health
06.2016 - 09.2021
- Supervised multidisciplinary teams including RNs, LPNs, MAs, and radiology technicians in family practice, pediatric, and urgent care settings.
- Delivered clinical oversight and supported emergent situations while ensuring adherence to evidence-based practices.
- Managed daily operations including triage coordination, patient flow optimization, and care delivery.
- Performed chart audits, quality control reviews, and ensured regulatory compliance with OSHA, HIPAA, and Joint Commission standards.
- Led workflow redesigns that improved patient throughput and safety outcomes.
- Directed training programs, staff evaluations, and continuous education to maintain high clinical competency.
- Fostered a positive team environment through leadership visibility, mentoring, and transparent communication.
- Maintained operational readiness through proactive equipment maintenance, supply management, and EHR integration.
Social Work Technician - Mental Health & Developmental Disabilities
Muskegon County CMH (HealthWest)
10.1996 - 05.2015
- Provided direct care and support to adults with chronic mental illness in residential treatment settings.
- Executed individualized treatment plans, facilitated behavioral interventions, and monitored medication adherence.
- Served as a suicide hotline responder conducting risk assessments, crisis triage, and emergency coordination.
- Delivered life skills instruction to individuals with developmental disabilities in both structured and community environments.
- Designed and implemented personalized learning plans to promote independence and daily living competencies.
- Maintained thorough documentation and collaborated with interdisciplinary teams, family members, and external agencies.
- Participated in case reviews, incident investigations, and staff training initiatives to ensure high-quality care.
Skills
- Multi-site Healthcare Operations
- Clinical Supervision & Staff Development
- Family Practice
- Urgent Care
- Pediatrics
- OSHA Compliance
- HIPAA Compliance
- CLIA Compliance
- Joint Commission Compliance
- EMR Systems
- Budget Management
- Inventory Control
- Performance Metrics
- Process Improvement
- Crisis Intervention
- Suicide Prevention
- Behavioral Health
- Developmental Disabilities
- Patient-Centered Communication
- Trauma-Informed Communication
- BLS Certified
- CNA
- Medical Assistant
- NAPPI Trainer
Application
07/22/25, Regional Director or Senior Operations Manager, [Healthcare Organization Name], [Organization Address], [City], [State], [ZIP]
Timeline
Regional Administrator - Urgent Care Operations
Premier Health LLC
09.2021 - Current
Clinical Manager / Supervisor - Family Practice, Urgent Care, Pediatrics
Mercy Health
06.2016 - 09.2021
Social Work Technician - Mental Health & Developmental Disabilities
Muskegon County CMH (HealthWest)
10.1996 - 05.2015