LYNDA SMITHERS
West Des Moines
Summary
Experienced and compassionate healthcare leader seeking a Regional Director or Senior Operations role in a patient-centered organization. Brings 25+ years of progressive experience in urgent care operations, clinical supervision, and mental health services with a commitment to regulatory compliance, team development, and service excellence.
Overview
31
31
years of professional experience
Work History
Regional Administrator – Urgent Care Operations
Premier Health LLC – Midwest Region
01.2021 - Current
- Provide direct leadership to site managers and clinical leads across multiple urgent care locations to ensure high-performing, patient-centered care.
- Monitor and manage staffing, scheduling, and productivity to meet fluctuating volume demands.
- Ensure compliance with OSHA, CLIA, Premier Accreditation, and internal policies across all sites.
- Analyze performance metrics (wait times, patient satisfaction, cost per visit) to drive data-informed improvements.
- Collaborate with clinical and executive leadership to implement safety and quality initiatives.
- Oversee EPIC implementation, SARS access, workflow standardization, and staff training.
- Lead full-cycle recruitment, onboarding, and team culture building.
- Support budgeting, cost containment, and inventory optimization.
- Resolve patient, staff, and provider concerns with professionalism and accountability.
- Mercy Health (Trinity Health)
Urgent Care Clinical Manager
Mercy Health (Trinity Health)
01.2016 - 01.2021
- Supervised RNs, LPNs, MAs, and radiology techs in a high-volume urgent care setting.
- Provided clinical oversight, support in emergent situations, and enforced adherence to evidence-based care protocols.
- Managed daily operations including triage, patient flow, and care coordination.
- Conducted chart audits, quality reviews, and regulatory compliance checks (OSHA, HIPAA, Joint Commission).
- Spearheaded workflow improvements to reduce wait times and improve safety.
- Led clinical staff training, evaluations, and ongoing competency development.
- Promoted a positive team culture through mentoring, visibility, and regular communication.
- Ensured operational readiness through equipment maintenance, supply management, and EHR integration.
Social Work Technician – Mental Health & Developmental Disabilities
Muskegon County CMH (HealthWest), MI
01.1994 - 01.2015
- Supported adults with chronic mental illness in a residential care setting.
- Implemented individualized treatment plans and provided behavior support, medication monitoring, and crisis de-escalation.
- Served as a suicide hotline responder, performing suicide risk assessments, emotional triage, and emergency coordination.
- Taught life skills to developmentally disabled adults/youth in both structured and community settings.
- Developed individualized learning plans to promote independence and daily living competence.
- Maintained accurate documentation and collaborated with interdisciplinary teams, families, and external agencies.
- Participated in care plan reviews, incident investigations, and staff development meetings.
Skills
- Multi-site healthcare operations
- Staff supervision & training
- EMR systems (EPIC)
- OSHA, CLIA, HIPAA, Joint Commission compliance and UCA
- Crisis de-escalation & suicide prevention
- Performance metrics & quality improvement
- Mental health & developmental disabilities care
- Life skills training & behavioral support
- Trauma-informed, patient-first communication
- Conflict resolution & team collaboration
- Budget management & inventory control
- BLS CERTIFIED
- EPIC SUPERUSER
- NAPPI trainer
- Medical assistant
- CNA
- Mental Health tech
Timeline
Regional Administrator – Urgent Care Operations
Premier Health LLC – Midwest Region
01.2021 - Current
Urgent Care Clinical Manager
Mercy Health (Trinity Health)
01.2016 - 01.2021
Social Work Technician – Mental Health & Developmental Disabilities
Muskegon County CMH (HealthWest), MI
01.1994 - 01.2015
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