ASHLEY BENJAMIN
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Walmart
Murfreesboro, Tennessee
08.2025 - Current
- Assisted customers in selecting products based on preferences and needs.
- Managed online orders by picking and packing items for delivery.
- Provided product recommendations and answered customer inquiries effectively.
Customer Service Representative
Air Canada/ AGI
Nashville, TN
03.2025 - 07.2025
- Assisted customers with flight inquiries and travel arrangements.
- Resolved passenger issues efficiently and courteously.
- Managed reservation systems and processed ticket changes.
- Provided information on baggage policies and travel regulations.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints with empathy and professionalism.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Ramp Agent
Southwest Airlines
Murfreesboro, TN
09.2024 - 11.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Personal Shopper
Walmart
Murfreesboro, TN
08.2020 - 09.2024
- Assisted customers in selecting items that met their individual needs and preferences.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted and assisted customers to foster positive experiences.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Sutherland Global Service
Jamaica, VT
09.2017 - 08.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
St Catherine High School
JamaicaSkills
- Customer Service
- Purchase Recommendations
- Flexible Schedule
- Heavy Lifting
- Documentation and Reporting
- Planning and Organization
- Attention to Detail
- Online Order Processing
- Upbeat and Outgoing Attitude
- Product Expertise
- Product Knowledge
- Customer Relations
- Physical Stamina
- Airline policies
- Baggage handling
- Strong empathy
- Airport procedures
- Exceptional communication
- Ticketing systems
- Team collaboration
- Active listening
- Problem-solving
- Decision-making
- Language proficiency
- Cultural awareness
- Customer service
- Effective communication
- Adaptability
- Empathy and patience
Timeline
Personal Shopper
Walmart
08.2025 - Current
Customer Service Representative
Air Canada/ AGI
03.2025 - 07.2025
Ramp Agent
Southwest Airlines
09.2024 - 11.2024
Personal Shopper
Walmart
08.2020 - 09.2024
Customer Service Representative
Sutherland Global Service
09.2017 - 08.2018
High School Diploma -
St Catherine High School