Ashley Bennett
South Bend,IN
Summary
Dedicated Customer Service Specialist bringing top-notch skills in interpersonal communication and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Lead Teacher
La Petite Academy Inc.
South Bend, Indiana
10.2023 - Current
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques
Financial Analyst
GM Financial - AmeriCredit
Chandler, Arizona
12.2021 - 07.2023
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- In charge of negotiating payments to reinstate accounts out for repossession
- Responsible for reviewing delinquent accounts and processing individual member payments
Fraud and Risk Analyst
Wells Fargo Bank, N.A.
Tempe, Arizona
08.2019 - 07.2021
- Analyzed customer accounts to find patterns of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover and place fraud holds.
- Responsible taking incoming calls and educating customers about fraud prevention techniques to increase awareness and reduce risk.
Fraud Analyst
PayPal
Chandler, Arizona
08.2017 - 09.2018
- Assisted business customers with removing limitations and holds off their accounts.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Account Manager
AT&T /ACC Business
Rochester, NY
04.2014 - 05.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business accounts and assisted sales team with paperwork for managed interned service and dedicated phone lines.
Education
Some College (No Degree) - Liberal Arts And Sciences
Monroe Community College
Rochester, NYSkills
- Behavior Modeling
- Student Records Management
- Customer Service
- Account Management
- Detection models
- Fraud prevention
- Complaint resolution
- Meticulous attention to detail
Timeline
Lead Teacher
La Petite Academy Inc.
10.2023 - Current
Financial Analyst
GM Financial - AmeriCredit
12.2021 - 07.2023
Fraud and Risk Analyst
Wells Fargo Bank, N.A.
08.2019 - 07.2021
Fraud Analyst
PayPal
08.2017 - 09.2018
Account Manager
AT&T /ACC Business
04.2014 - 05.2017
Some College (No Degree) - Liberal Arts And Sciences
Monroe Community College