Ashley Bennett
South Bend,IN
Summary
Dedicated Customer Service Specialist bringing top-notch skills in interpersonal communication and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Lead Teacher
La Petite Academy Inc.
10.2023 - Current
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques
Financial Analyst
GM Financial - AmeriCredit
12.2021 - 07.2023
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- In charge of negotiating payments to reinstate accounts out for repossession
- Responsible for reviewing delinquent accounts and processing individual member payments
Fraud and Risk Analyst
Wells Fargo Bank, N.A.
08.2019 - 07.2021
- Analyzed customer accounts to find patterns of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover and place fraud holds.
- Responsible taking incoming calls and educating customers about fraud prevention techniques to increase awareness and reduce risk.
Fraud Analyst
PayPal
08.2017 - 09.2018
- Assisted business customers with removing limitations and holds off their accounts.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Account Manager
AT&T /ACC Business
04.2014 - 05.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business accounts and assisted sales team with paperwork for managed interned service and dedicated phone lines.
Education
Some College (No Degree) - Liberal Arts And Sciences
Monroe Community College
Rochester, NYSkills
- Behavior Modeling
- Student Records Management
- Customer Service
- Account Management
- Detection models
- Fraud prevention
- Complaint resolution
- Meticulous attention to detail
Timeline
Lead Teacher
La Petite Academy Inc.
10.2023 - Current
Financial Analyst
GM Financial - AmeriCredit
12.2021 - 07.2023
Fraud and Risk Analyst
Wells Fargo Bank, N.A.
08.2019 - 07.2021
Fraud Analyst
PayPal
08.2017 - 09.2018
Account Manager
AT&T /ACC Business
04.2014 - 05.2017
Some College (No Degree) - Liberal Arts And Sciences
Monroe Community College
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